Forgotten Secret question answer

[ldraper]

I've forgotten my secret question answer so I can't log into my account. Is there any chance of resetting my secret question/password?

Cheers,

Liam

[Ben_H]

Hi Liam,

Of course we can. We're going to need to verify a few security details to do so first. I've sent instructions on how to reach my team here. We'll get you sorted in no time.

Cheers, Ben

[ldraper]

Thanks, Ben.

Cheers,

Liam

[Scotto2hotto]

Hi,

I have got the same issue. could you please send me the information to reset it ?

Thank you

Scott

[Ben_H]

Hey Scott,

I've dropped you some instructions here on how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Cheers, Ben

[DanielRegan1995]

I have also forgotten my secret question answer

[Danielledoonanx]

I can't get access to my account because I have forgotten my answer for the secret question, can anyone help?

[Amanda]

Hi @Danielledoonanx

We'd love to help. 

Please speak to our Live help team and we can look into it. 

Thanks, 

Amanda