Galaxy Note 3 sky sports issue

[mrlavalava]

I have opted for the sky sports pack on my new contract but the app won't let me set it up. It keeps saying I need to turn off my wifi and use 3g/4G to set it up. I have done this but I keep getting the same error message come up. I've reinstalled and this has made no difference. Having read up on this it would appear to be a previous issue. However having followed previous advice, I have verified my account online with Sky and this seems to have made no difference 

I have telephoned the Vodafone helpline. I took 45 minutes to be advised this wasn’t a Vodafone issue and Sky will be contacting me? I have waited nearly a week and have had no phone call.

Help 😞

[Retired-James]

Hi Draxx,

How long have you been trying to get this to work?

This will work on your phone but sounds like the subscription hasn’t been fully activated yet.

This can sometimes take a couple of days to happen.

If this has been happening for more than 7 days, please contact the team using the details here.

James

[Draxx]

Hi James,

Done as you asked

[mrlavalava]

Hi Andy and all the tech team, 

You are all being helpful but still no go.

As your colleague Ben highlighted early on, the Samsung Galaxy Note 3 insn't confirmed as a compatable device by Sky:

http://help.sky.com/tv/sky-tv-on-other-devices/sky-go-supported-devices#!android

Having tried to have this resolved from the start of the year - more than 3 months, how much more time do you need?

Who do I contact to dicuss a refund?

Thanks

[Retired-Dave]

Hi mrlavalava,

As listed in the Google Play store, the Samsung Galaxy Note 3 is supported by the Sky Sports Mobile TV app.

The subscription is not part of the contract. It's an additional free service, and therefore there's no charge to refund.

If you can reply back to the last email we'll get this chased up again for you. 

Dave

[mrlavalava]

Has anyone got any news on this issue?

I have been told I will get a call once this is sorted with an apology. However, it seems bizarre verging on ridiculous that after 6 months this is still a problem!

I have now noticed I am being charged for this service. The accounts team have been helpful in re-crediting the cost of this. However I have to do this every month until resolved

Any suggetsions appreciated

Thanks

[Retired-Andy]

Hi mrlavalava,

If you reply to the last email we sent, we’ll check for an update for you.

Thanks,

Andy