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01-07-2013 08:52 PM
My Vodaphone Sure Signal worked fine with a Orange livebox router, but since i was upgraded to the EE Bright Box it wont work.
Vodaphone told me that for the Sure signal to be working the router must have the below ports to be opened for the Suresignal box under 2 protocols TCP & UDP through the ISP
Port No.8
Port No 50
Port No 123
Port No 500
Port No 4500
I rang EE and the nice Indian lady said something about they wouldn't help and I would have to find out how to get it working myself.
My Vodafone Sure Signal is version 1 with 4 lights. The top power light remains on constant. Serial no: 21231320819
Can anyone offer any advice please ?
01-07-2013 09:26 PM
A chap on the EE Forum suggested that 9 times out or 10 , the problem is that Vodafone haven't white-listed your EE external IP address on their systems.
?
02-07-2013 10:03 AM
Hi,
Have you tried a full reset of the unit?
I recently changed routers and the SS (v1) required a full reset before it would start working properly again.
if i remember rightly to do this you hold down the reset button, remove the power cable, wait 5-10secs reinsert the power cable, release the reset button. All being well it should go through it's installation process again (might take a couple hours) and you'll be back up and running.
02-07-2013 06:41 PM
thanks but I have tried a full reset a couple of times with no success.
02-07-2013 06:50 PM
02-07-2013 07:07 PM
Hi bermuda_onion,
The Sure Signal connected in the middle of the night so something is working, but it's not holding the connection.
It suggests the IP address is correct, but if you can confirm that we'll make sure it's not blocked.
I've also done a resync on our system, so try a fresh reset of the Sure Signal for me to pick this up:
For Sure Signal version 1 or 2:
For Sure Signal version 3:
If this fails, please confirm the following:
Your speed test results from here.
Your ping test results from here.
The results of a traceroute.
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Dave
03-07-2013 09:58 PM
Hi, I did a fresh reset of the Sure Signal version 1, but no joy. Here's the requested information. Hope you can help:
Speed Test Results:
Ping: 55ms
Download Speed: 4.89 Mbps
Upload Speed: 0.38 Mbps
IP Address: 95.147.140.31
Ping Test:
Line Quality A
Ping 39 ms
Jitter: 2ms
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Roddy>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.1.1
2 30 ms 27 ms 28 ms esr11.kingston5.broadband.bt.net [217.47.66.142]
3 30 ms 31 ms 29 ms 217.47.66.13
4 114 ms 32 ms 34 ms 213.1.67.102
5 32 ms 31 ms 30 ms 213.1.78.252
6 32 ms 32 ms 31 ms 213.1.79.174
7 30 ms 30 ms * 87.237.20.240
8 37 ms 39 ms 30 ms 80.157.131.9
9 46 ms 46 ms 47 ms f-ed5-i.F.DE.NET.DTAG.DE [217.5.95.58]
10 48 ms 46 ms 46 ms 80.150.168.30
11 61 ms 70 ms 70 ms 92.79.213.129
12 63 ms 62 ms 62 ms 92.79.213.154
13 60 ms 59 ms 65 ms 85.205.116.14
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
04-07-2013 05:39 PM
Hi Bermuda_onion,
Thanks for getting back to us.
All of the registration, speeds and traceroute look fine and I can see it connected again last night.
Have you completed the port forwarding setup on the router?
What is the exact make and model of the router?
Are you still only seeing the solid power light?
Is the router assigning an IP address to the Sure Signal?
Are there any firewall settings on the router that you can lower to see if this is causing a problem?
When did you change to the EE Bright Box?
James
04-07-2013 11:09 PM
Hi,
I'm not sure how to complete the port forwarding setup on the router. Under NAT I have Port Forwarding. The fields to fill in there are:
LAN IP Address Protocol Type Lan Port Public Port Enable
1. 192.168.1.___ TCP or UDP or TCP/UDP ____ _____ Yes / No
2. 192.168.2 ___ TCP or UDP or TCP/UDP ____ _____ Yes / No
3. etc
There is no exact make and model of the router anywhere. Its just referred to as EE Brightbox Wireless Router
Yes still seeing only a solid power light
the router had NOT assigned an IP address to the Sure Signal.but appears to have now - referring to it as an Unknown device.
I don't see any firewall settings on the router that I can lower
I changed to the EE Bright Box around a month ago
05-07-2013 09:15 AM
Ok, Each line will need to be
IP of suresignal
both protocols
port number (ie 500)
same port number
enabled yes
Do a line for each of the ports listed at the top of this thread and see if it helps.