Hello.
Welcome to The UK Vodafone eForum which is a Customer to Customer help forum.
Did your daughter have any abroad style account bars before leaving the UK. To contact Vodafone if required to check her account use one of the avenues in http://www.vodafone.co.uk/contact-us/index.htm
Some information on EuroTraveller https://www.vodafone.co.uk/explore/costs/travelling-abroad/vodafone-eurotraveller/?cid=rdr-6935-02
General enquiries: Monday to Sunday 8am – 9pm
Live Chat Option found in the 'Contact Us' Link at the foot of the forum page. Please use a Computer to use this service. You may need to leave the Live Chat window page open a short time for Live Chat to initialise and for an Agent to become available.
Live Chat - Also if your using a Smartphone or Tablet it sometimes does not open the Chat Window so if your phone / tablet allows it try requesting the Desktop Site, or Please try using a Pc or Mac to use this service. You may need to leave the Live Chat page open a short time for Live Chat to initialise. By using Live Chat you can also keep the chat logs.
Is the Account Pay Monthly or PAYG.
If possible ask her to check that Data Allowance remains to use a Data Connection.
Ask your Daughter to check that the local Network is ok via any available Online Network Mast Checker and or manually choose an alternative Network via the phones settings
.
Perhaps ask her to try her Sim in another phone as a process of elimination to rule out the phone or sim that may be at fault. If an alternative phone is at hand
.
On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.
Other options are :
Settings -> General -> Reset -> Reset Network Settings.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
