HTC One M8 - Android Marshmallow 6.0 Sky Sport Mobile TV incompatability

[jwjc]

I updated to Marshmallow android today and have found that my Sky Sports Mobile TV subscription doesn't work any more.  I have updated the application but it still says that my device is incompatible.  Is this a known issue, and are there any plans for it to be resolved?

[BandOfBrothers]

Hi @jwjc

Have you tried deleting the App and Re Download it ?

@thesoupdragon

@hrym

Have you guys come across this ?

[63johnw]

Hi, sky are notorious for being late updating their apps to new android versions, its sky you need to chase as its their app.

[hrym]

I'm with 63johnw. This does sound like a failure by the author to update. It might be worth trying Clear Data in the main Settings>apps menu. In theory uninstalling and re-installing should do that, but give it a go all the same.

[thesoupdragon]

I agree with the other guys, it's simply a case of the app not being made compatible with marshmallow yet.

I often get the same issue with Virgin media's TV Anywhere app.

If you go onto the Play Store and find the Sky Sports app, have a good old moan in the comments and then contact the developers to request they improve the apps compatibility.
😉

[Tink-GB]

I think it maybe best to do a full backup and restore as all the BSkyB apps I have downloaded work on Marshmallow with no problem, although the only one I cannot test the the one In question as it requires a subscription.

I tried all the rest using my sky id and all is good for me at least.

[jwjc]

Thanks for your advice guys.

I've not removed it but I have made sure it's up to date.  I appreciate that it may be sluggishness on Sky's part, but as I get my sky sports mobile tv access as part of my vodafone subscription, I would have hoped that Vodafone would test this before rolling out the Android update!

So there are other people able to use the app with Marshmallow on non HTC devices?

[jwjc]

Also, I can confirm now that after re-installing the app that it is still telling me that it is incompatible.

[hrym]

Did you try Clear Data in the main settings menu?  It probably won't gelp if you're getting an incompatibility message, but it's worth a go.  Uninstalling doesn't always clear the working files so it is just possible that the problem is something within those.

[jwjc]

Hi hrym, I just tried that and it does in fact work briefly, but it seems the next time I try to start watching it reverts back to the incompatible device error.