So my phone has been a little unstable since update, and kept going into the bootloader screen(i believ this is what it is called). Now it is stuck in bootloader screen, none of the option will reboot the phone into a working more. So phone is effectively useless.
The phone is still within its 24 month contract with Vodafone and they have refused to repair it for free. Thoughts?
I found this online:
If an update to a digital device – such as an operating system update to your phone – causes your device to cease to function, then you could potentially be protected by the Consumer Rights Act.
The same applies if you download an app which damages your phone.
In both cases the retailer (rather than the developer) will have to compensate you if any device or other digital content you own is damaged as a result of the faulty update.
This only applies where the damage wouldn’t have happened if ‘reasonable care and skill’ been exercised in the provision of the digital content – even if that content was provided free of charge.
This could mean that if an app or operating system update damages your phone to the point where it’s no longer usable, you could be entitled to compensation from the retailer who sold you the phone or the app store through which you purchased the app.
and:
In addition to your mobile phone operator’s terms and conditions, you also have your statutory rights under the Consumer Rights Act (which replaced the Supply of Goods and Services Act from 1 October 2015).
This means your mobile provider – in addition to providing their service to you with reasonable skill and care – has to ensure the actual handset is of satisfactory quality and fit for purpose.
You could argue that a handset sold on a two-year contract is only ‘fit for purpose’ if it lasts two years.
Anyone had any luck getting Vodafone to honour this?
