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HTC synched calendar out by one day - January and February 2016 only

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4: Newbie

I missed an appointment earlier this week:  Outlook said Wednesday.  My synced M9 said Thursday.  I believed the phone as I was away from my computer.  However, appointments created on the phone were on the correct day in both places.

 

It seems HTC know about this fault which is due to the Leap Year, but have failed to fix it yet.

 

If you get through to HTC or Vodafone support, don't be bamboozled intro a full factory reset as I heard some poor mug was.  It's a software issue.  They need to fix it from their end...

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15 REPLIES 15
17: Community Champion

You're quite right, a factory reset won't solve this and, if it's an HTC issue, only they can solve this.   I avoid anything that syncs Outlook like the plague - I've had calendars messed up royally when I've tried it!    (I now use Google calendar and enter things manually.  Twice as much work, though time saved when you have to unravel it all :smileysurprised

 

It never fails to amaze me how many things can disrupt calendars.  Leap years are hardly a new thing, but I've even seen decades cause problems!

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4: Newbie

We use Outlook at work, so it needs to sync with Outlook.  HTC seem to be dragging their heels though.  And as you say, a Leap Year is hardly a new thing!  And, yes, HTC sync has messed my calendars, and contacts many time before!  I think in general it's improving though, but certainly it's not there yet.

 

(Privately, I use Google Calendar -  enter details on the webpage which miraculously turn up on my phone!)

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2: Seeker

Just phoned HTC and they confirm it is their fault - a technician is looking into it - when will it be fixed I ask - dont know is the answer. It's a leap year issue - good grief all the world knows this is a leap year surely. Great phones - rubbish software. Just affects January and February 2016 - so just wish your life away in the meantime!

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2: Seeker

Thought I was going mad - turned up at a meeting a day late ha ha not!!

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4: Newbie

We need to keep the pressure on HTC for a swift solution.

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17: Community Champion

@AmazingBarks wrote:

Just phoned HTC and they confirm it is their fault - a technician is looking into it - when will it be fixed I ask - dont know is the answer.


I assume it's so bizarre and unexpected that it's got them scratching their heads too.   Calendars are fickle beasts and specific numbers can give them them collywobbles for no reason at all.   If this hasn't occurred before (eg 2012), it may just be 2016 that's tripped it up.

 

Back in the days of mainframes, we had a sudden update for a data analysis program that had to be implemented before a specific date in 1990!

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4: Newbie

As of this morning HTC Support say they're still working on it.  If they are, they're slow!  It looks like they've known about it since at least early December 2015.

 

On HTC Forums http://www.htcforums.com/htc-sync/15980-after-sync-all-appointments-2016-off-one-day.html

 

Polyglot says:

 

I too have had this issue since the beginning of December 2015. Since it followed an interrupted synchronization, and because I had already had a similar issue in May 2014 it took me a while to realize it is apparently created by an HTC Sync Manager software issue and so many other users had it, too. My case seems to be a bit more serious because I also have contacts disappearing either completely (mostly from Outlook), or appearing empty with the content still present on the phone but not accessible in Outlook (2010).

I am now following up on my support ticket in which HTC a month ago had told me nothing about this known issue and simply suggested a factory reset which fortunately I didn't do.

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17: Community Champion

I wonder whether a factory reset solves it in some instances, or whether it's just their stock response to any problem?   For something that's a known issue with them - and doesn't seem to be guaranteed to be solved by a reset - I'd avoid the hassle.

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4: Newbie

In this instance a factory reset would do nothing as it's a software fault.  Meanwhile, HTC advised someone who reported on the HTC Forums to do a factory reset.  And of course it did notheing except create hassle no doubt.

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2: Seeker

I have spoken to HTC twice now - it is indeed a software fault - leapyear apparently. Presume they dont have leapyears in Taiwan! On each occasion they said they were aware of the problem and were working on a fix (first call was two weeks ago). Last HTC phone for me - what utter goons HTC are!

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17: Community Champion

As I said previously, all sorts of things can upset calendars, and some of them are bizarre and unexpected.   As I understand it, HTC have said they're working on a fix but to get one, they first have to understand what's gone wrong.  It sounds as though that may not be immediately obvious.

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2: Seeker

OK - but its a Google Calendar and an Android operating sysyem - shouldn't be behond the ken of a multi billion dollar digital phone company surely?

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4: Newbie

HTC's latest idea to me is to sync with Outlook.com and sync Outlook.com onto my phone.

 

I'd have to download some extra software (Microsoft Outlook Connector for Windows Live Hotmail.) to Outlook to facilitate this, create an Outlook.com account and sync this to the phone.

 

The plus side is it would sync automatically (I think) rather than waiting for me to plug the phone in.  The negative side is the hassle and inability of HTC to provide a working product.

 

Does anyone have any experience of this merthod/workaround?

 

 

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2: Seeker

Seems the problem exists with Outlook and the Google calendar - a remote connection is unlikely to solve the problem. I'm getting a Samsung S6 - that'll fix it!

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4: Newbie

The workaround means you no longer sync with Outlook, but rather sync with Outlook.com OTA.  I think it's worth investigating for future ease.

 

But, I'm not impressed with HTC now, or in the past when the have an issue, they come across very inept and complacent.

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