Had enough of this Service

[Mutt13y]

OK since having speed issues since December have had no resolution..

Vodafone managed to get my line speed to sync at a whopping 30mbps fulfilling there minimum speed guarantee for a whopping 6 days....Am now back to syncing at 26mbps...

Getting sick and tired of contacting support...They close tickets when the issue is still on going, they promise BT engineers on site and don't book them, they flout there own terms and conditions. yet are rigid in making sure that you adhere to them.  

You fill in a resolver form which states all correspondence by email, they ignore that and phone.

They expect you to jump through the same rigmarole every time you phone upto complain..They blame everything else except their service..

The moderators make it look as if the issue is being resolved on the forum but in reality all they have done is send you a pm, asking you to contact customer services...

Next step for me is Ofcom

[Quadcab]

Indeed. I have now cancelled and returned to BT as I know their equipment works as I want it to! I've been with Vodafone for my mobiles for a loooong time, and to be fair have had no issues, but I think they should stick to what they do and not meddle in things they are obviously not capable of supporting properly.

[Mutt13y]

@Mark,

Did as requested filled in the form etc...

Guess what, no response from Vodafone...

[TJ]

I'm sorry we've not been in touch yet 😞

When you completed the form included in the private message @Mutt13y, we'll have sent you out an automated email with a reference number - it'll look something like this [#1234567]. Please provide us with this and we'll be happy to chase up your query for you.

[TYKE107]

we had a guarenteed speed of 17-24mbps and we that up until t-time and drops to between 2 and 7mbps, sometimes lower. Rang them before the cooling off ended and they've left me hanging for 4 weeks and now the cooling off has ended and im stuck with it. let me know how you get on with ofcom