Haven't received my Vodafone Broadband Router yet. When will i get it?

[anysahani]

Hi, on Saturday 8th October I ordered online the 'Superfast 38' fibre broadband and recieved a confirmation email and a 'Your Vodafone Order' email telling me I would receive my router within 1-2 days and that i would get a seperate email from the courier with a confirmed delivery date. My service is due to go live on the 25th of October, but i was wondering when i will receive my router, because i was expecting to receive an email from the courier (DPD) and it should have been delivered on Sunday/Monday (This is 1-2 days), but today (12 October 2016) is the 4th day and i'm now starting to wonder where it is? Could anybody help me?

[BandOfBrothers]

Hi,

You've probably checked but is there nothing in any spam in-boxes. 

If if not then.....

Got a question?

08080 034 515
(free from all UK landlines and mobiles)
Lines are open between 8am and 11pm, seven days a week

[anysahani]

No, there appears to be nothing in spam.junk folder.

[anysahani]

Would there be anyway to track it?

[BandOfBrothers]

Not sure. 

When vodafone despatch a phone they email a person a tracking number. 

Without that information you can't track. 

This is why I suggest to ring them. 

[Retired-LouiseE]

Hello @anysahani

So our team can look into this for you please call our team on 0333 304 0191, please let me know how you get on.

Louise

[anysahani]

Hi, just recieved my Vodafone Router today. Didn't have to contact Costumer Services. Thanks for all your help.

[Retired-Sarah_L]

That's great to hear, @anysahani. 

Thank you for letting us know

Sarah