Home Broadband

[jdm0301]

Hi All,

I ordered Vodafone home broadband on Tuesday evening. I recieved an order confimation email and a text confirming the order too and that I would be contacted shortly.

Today I recieved an automated email from Vodafone, the first line being

      "Thanks for getting in touch. As requested we’ve cancelled your Vodafone Business Broadband and Phone order and its planned activation on ."

Firstly, I haven't ordered business broadband. Secondly, an activation date wasn't given.

Because of this I was hoping that the email was some kind of mistake. I have tried to call multiple Vodafone numbers but can't get through as, when promtpted to enter it, my account number isn't recognised. I can't get through on live chat either.

Vodafone have already taken out the £49 connection charge too.

Has anyone come accross any of these issues before?

Thanks,

Jonathan

[Retired-Viki_R]

Hi @inky66

You just follow the options that the automated voice will give you on the phone.

Thanks,

Viki

[inky66]

The title says it all. I cannot find a way to get through to the broadband team, my connection has still not been completed and it should have been. Every option just leads to more options, none of them having anything to do with broadband. There is always a long wait for chat and no one seems to be able to help via chat even when someone does finally answer it.

[Spriggsie]

I was luckily enough to get through by calling their complaints line ... although they state it's for mobile side only. The chap was kind enough to transfer my call to the broadband technical help team ... they seem to be able resolve my problem.

try 191 from your phone then keep pressing hash key till you speak to someone  ... they shall ask you security questions, then transfer you! 

I found that the computer menu is useless when it comes to connecting to the broadband issues (fantastic for mobile issues).

good luck. 

[BandOfBrothers]

Hi @inky66

Try 

Got a question?

08080 034 515
(free from all UK landlines and mobiles)
Lines are open between 8am and 11pm, seven days a w

[inky66]

Hi band of brothers. What combination of options can I dial to get through to the broadband technical team please?

[inky66]

Hi all. My issue is now resolved. To get through to broadband team fyi, start choosing broadband option, dial 2 then 2.