How can I access my Sure Signal online?

[zoe_e1]

Hi
I have recently upgraded my phone and have swapped sim.  I appear to have done this successfully however cannot get a signal within my home - we use a sure signal.  I can not access this via My Vodafone as suggested on your you tube clips.  There was a similar request on the forum and non of the links work.
Help

[Retired-Sarah]

@zoe_e1The Sure Signal’s been resynced for you and you won’t need to do anything with this now.

Please make sure to do a hard reset on both phones.

[zoe_e1]

Hi again

Please can you resync again as my partners phone is not working again!  Is there anyway I can resync it from my end?  Is this going to happen every time I had a new number????

It just seems ridiculous!

At least you are answering these problems  - there does not appear to be any other way of accessing support, even your live chat seems to have been offline for nearly a week now!

Thanks

[Rahim]

@zoe_e1 I can see your Sure Signal has recently updated on 3 November.

As requested, we’ve resynced your Sure Signal.

Please allow up to 24 hours for the device to become active again.

[zoe_e1]

Hi all

I did manage to speak to your sure signal department last night and all is now sorted - thanks to all who have tried to get me on track!