How can I find out my account number / account pin

[amber08]

Hello

I've only just got a contract with vodafone I've always been with orange anyway I am having trouble with registering for the online services with pay monthly.. It says I need my account number or account pin which I do not know.

Can someone tell me how to find it out please!!!

[drey_p · Accepted solution]

Hi there and welcome to the forum amber08!

If you got paperwork with your order, it will show on there. If not, take a look at the FAQs - there is a handy post that will help you out here

[amber08]

I havent got the paper work for my order... i have an invooice thing which only has my phone number on it... i'll phone up tomorrow to find it out thank you for replying so quickly

[drey_p]

You're welcome!  You can also try texting the word "Account" followed by your postcode to 97886.  Sometimes it doesn't always work though.

[gr8fastVoda]

I tried the text, but it said "Not eligible for Upgrade". Ridiculous. I wasn't asking for an upgrade, I was following the instructions to ask for my account number. Vodafone please fix this. 

Finally I did the customer service chat, had my ID verified and was able to get my account number and set up a pin. That seems the best way. 

Also Vodafone, I tried following the instructions to phone customer service but that also didn't work. Ridiculous. 
Please give instructions that actually work. I only tested the chat by chance, it was not the recomended solution, but ironically was the only solution that did work!

[Retired-Kay]

Hi gr8fastVoda, 

I've just test receiving my account number by text and it's worked fine, it may have been an error that you received this text but the service does generally work. 

Can you let me know what instructions you followed and what happened when you tried to call Customer Service so I can look into this? Can you try it again now to see if this is still happening? 

Thanks, 

Kay

[Eilidh28]

I have texted the number along with my postcode to get my account number but it came back saying that I am not eligable? can you tell me how i can get my account number?

[Retired-AndyD]

Hi Eilidh28,

We've added a section to our Forum FAQ's that will assist you with your query, you can find it here.

Thanks

Andy
Moderator

[edforshaw]

Hi I'm having trouble finding my account number or pin. Can you help me out? Thanks, Ed.

[Jenny]

Hi edforshaw,

Welcome to the forum!

Please take a look here for help with this

Thanks,

Jenny