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How do you find someone who knows what they are talking about at Vodafone?

rfrweston
4: Newbie

Is it just me or do Vodafone make it there mission to treat all there customers appalingly? 

 

Is there a number to call someone at Vodafone who has a clue about customer serice?

 

A simple bill  enquiry (for a mistake from them) has lead to hours of phone calls and still no resolution!

 

In the process we must have spoken to call centres in 3 countries been cut off twice, heard raucous laughter when one call centre was having a party, been given email addresses to complain to that lead to insurance teams who don't want to know, and finally been promised a resolution (as the bills were wrong!)  only to find that person hasn't followed through!!

 

All day their complaints page has been showing Live Chat as down and now the phone number is saying due to technical issues please call back later!  A phone company that don't do calls!!

 

 

 

10 REPLIES 10

Retired-Viki_R
Moderator (Retired)
Moderator (Retired)

Hi @rfrweston

 

I'm very disappointed to hear about your experience with us. Have you managed to get through to our Live Chat team or Customer Services? 

 

If you need more help then please let us know. 

 

Thanks,

 

Viki