How long to de-register Sure Signal?

[jamiehoyles]

Hello,

Early last week I spoke with somebody at Vodafone to de-register my Sure Signal box. I was told this was done but having attempted to register it again we've received the following message :

............ Sorry we are not able to process your request because of following errors in your form.
Sorry, The serial number you are trying to register is already registered. Please recheck your serial number and try again.......

Help please...!

Thank you,

Jamie

[jamiehoyles]

Great to see numerous Vodafone staff have replied to other posts yet mine remains unanswered... Thanks guys! :s Looks like I'll have to call you and ask once again for the box to be deregistered - exactly what I need on a busy afternoon.

[Retired-Andy]

Hi Jamie,

It shouldn’t take longer than 24 hours for a Sure Signal to fully deregister.

As it’s been longer, we’ll need to see what’s happened.

You can get in touch with us here.

Thanks,

Andrew