How to re-activate a sure signal that has not been used for over a year

[WoodView]

I am having problems registering my sure signal that has not been used for over a year - I was with vodafone for my work, but this was changed to O2. Now I am back with Vodafone with the same number. I think my sure signal needs to be re-activated, can you help?

[BandOfBrothers]

Hello and Welcome to the eForum. 

This is is a discussion forum with no account access. 

From the Sure Signal Help FAQs

"My sure signal has stopped working what should I do"

How long has it been since you last used your Vodafone Sure Signal?

Not for the last three months: We may have put a bar on it. You can remove this bar by calling us free on 191 from your Vodafone mobile.

Not for the last 12 months: Your device may be fully de-registered. Contact us if you’d like to reactivate your account. Find out more in our Ts&Cs."

You can contact Vodafone via 191 from your phone and or use Live Chat from a computer.