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Htc one m8

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3: Seeker

Avg has found tags as malware

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1 ACCEPTED SOLUTION

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17: Community Champion

Does the other installed tools find an issue ?

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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13 REPLIES 13
17: Community Champion

Hi @Ian_Anderson

 

 

My general rule of thumb is to run sweeps again and or use another suite because it is common for things to be reported back in error. 

 

If it shows up still then run its cleaner / remove tool (if applicable)

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker
Yeah tried that unfortunately avg say it was installed by vendor and cannot be removed, is there another way around it?
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17: Community Champion

Is anything specific ie wording being shown via Avg ?

 

This might give an idea what it is. 

 

If installed by the vendor it could be a false report. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker
The only wording is (tags) I've installed different malware tools and ran them, and found problems and fixed them but avg still finds a malware problem
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17: Community Champion

Does the other installed tools find an issue ?

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker
Yes and fixed them but avg still finds a malware problem
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17: Community Champion

If this was something vendor-installed, it's possible that AVG has simply found an advertising link.   It's never a good idea to be complacent, but I think I'd regard this as a false positive.

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17: Community Champion

Then I think I and @hrym are in agreement. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker
Yeah I'm hoping that it is to, guess I'm just going to live with it, unfortunately avg flags it as malware for whatever reason thanks anyway.
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17: Community Champion

Someone brought up a similar issue a while back that involved a pre-installed installation package for a game.  In that case, the problem was a China-based advertising server and the issue seemed to be just the fact of it, rather than any known issues.

 

Its seems relatively unlikely (though  I'd never say never...) that HTC or Vodafone would include anything genuinely dodgy.

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3: Seeker
Yes you just don't know how secure apps or software updates from mobile phone companies or services providers really are.
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17: Community Champion

Thankfully I've never had an issue from Apple on my idevices. 

 

Fingers crossed. :smileywink:

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

@Ian_Anderson wrote:
Yes you just don't know how secure apps or software updates from mobile phone companies or services providers really are.

Well, you can be sure of the source.   No organisation should ever say that it's 100% secure because malicious software can come from anywhere and complacency is a dangerous thing, but I would expect some pretty rigorous testing before release.   The greater danger is from unknown sources, especially games that come from outside the official app stores.

 

The example I qouted was fine - it wasn't malware, just an advertising server - although these can also be suspect.

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