I received my one on the launch day and was faulty. Tried everthing to sort the problem but doesnt work. called them on 16th Nov. and they promised a replacement to be deliver on 24th Nov. but still nothing. they gave different days every time I call. Once talked to a manager (realy doesnt have any clue of what he was talking) and he talked to me like I did something wrong. He was telling no body knows when the stock will be back and what you expect me to do.... and also offered me to give my tracking number to track the order, He is a manager but even doesnt know how vodafone does things.(tracking info comes to us with the first confirmation email)
I made a formal complain about this matter to the complaints dep. and they promised to refund my charges till I get my replacement.
Vodafone doesnt know how much stock they have or how many they expect, when or how... even the agent who handle my complain has told me that. But interestingly they keep taking the orders and lying to the customers.
Seriously one of the worst customer care. Still nearly one month I am strugling with my phone..
