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Hi LNC-Martyn,
Unfortunately we haven’t had an update yet however I have chased this for you today and will respond on this thread once it has been completed.
James
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Hi boundlesscomms
Thank you for your post.:smileyhappy:
I can see that both of these ranges have been added to our whitelist so it does point to another issue.
I’d like to help to resolve this VSS (Vodafone Sure Signal) issue for you, but to do this I will need to take some further information from you.
Can you post the following results to this thread?
The sequence of lights on your device.
Traceroute.
- On a PC / Laptop :
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear.
- In this box type tracert 212.183.133.177 press Enter
- Paste the output of this command into your reply.
And finally, your VSS serial number.
Many Thanks
DaveCD
eForum Team
Hi Everyone
@whm - Thanks for your post here. Your IP address is on our white list so we know that isn’t the issue here.
Can you try this for me?
- Can you Log into the admin page for their router
- Find the location of the MTU field. This varies depending on the make and model of the router so you may need to hunt around for the page that contains this field
- Set the MTU size to 1500.
- Log out of the router. This will normally cause the router to reboot.
- Perform hard rest of the VSS unit by
o Hold in the reset button until all the light go solid
o Pull the power lead out with the reset button still pushed in
o Continue to hold down the reset button and reconnect the power lead
o Wait for all of the lights to come on the release the reset button
The VSS will now try to contact the network and download its profile. This may take anything up to 6 hours.
@Slinkyri – Thanks for your post here.
I’m sorry to hear that you want to leave us. 
Please bear in mind this is a technical help forum designed for the very specific purpose of customer airing their technical issues. The very nature of technical forums dictates that customers rarely sign up to a forum and post that there service is working as it should.
Based on the thousands of customers who own Sure Signal units, the proportion of people who have set up issues are very small and 9 times out of 10 the issue is due to the vast array of varying ISP/Router configurations.
Please let us know if you want to give the Sure Signal a chance and we’ll be happy to help guide you through the set up should you encounter any hiccups.
@boundlesscomms – I have requested that your IP address be added to our white list.
Thanks
Wayne
Hi boundlesscomms,
The IP ranges have been added to the white list and I have double checked these for you today.
When it comes to the traceroute, they will always stop after 85.205.116.14 as this is our server and cannot be pinged due to the security setup on the server.
Can you confirm if you are still experiencing issues?
If yes, what light sequence do you know see and has the Sure signal been reset since the IP ranges were added for you?
VSS Factory Reset
- Hold down the reset button until all the lights show (about 30 seconds)
- Keeping the reset button held down, remove then re-insert the power lead.
- Once all lights display release the reset button.
- The Sure Signal will come online in around 1 hour.
James
