ISP needs IP's Whitelisting - URGENT

[LNC-Martyn]

Hi, I need to speak to a Vodafone representative regarding adding a number of blocks of IP subnets to the Vodafone whitelist database.

We are an ISP in the UK and have 100's of unhappy SureSignal users who are ready to throw their SureSignals out the window and cancel their contracts with Vodafone if this issue is not resolved.

Please can you contact me to help facilitate getting these users back online.

Contact details are;

Martyn Boswell or Richard Allison (Tech)

(Removed for security)

[Retired-Simon]

Hi boundlesscomms

Thanks for your reply. Having trued the serial number in your previous post it's coming up as invalid. Please could you double check the serial number of your device and repost?

Also, you mention that the Sure Signal is on loan from a client. Who is the Sure Signal registered to?

Thanks

Simon

[boundlesscomms]

Hi Simon

I have re-checked the serial number which is 40120108853

For data protection. I cannot give the client details on a public forum but the initials are AW and it is a PR7 postcode

Kindest

David

[Slinkyri]

After 2 hours on live chat and talking through the millions of problems I have with vodafone..... it was suggested I get a sure signal box..... at £50 I wanted to see in here how many happy UK customers are using this system.

Having had no problems with orange obtaining a signal in 20 years I moved to vodafone to use an iphone gifted to me that was set up with vodafone.

I am now 100% convinced that I was right to dismiss this sure signal palavar and will move back to Orange.

thanks to all of you for voicing your feelings on this system.

[killkenny]

Hi

Another isp here, pings seem to time out at your network and our customers cant get their devices to register with you so can you check some of our ranges please against your whitelist?

178.21.233.0/24

178.21.235.0/24

178.21.236.0/24

[Retired-Lee]

Hi there killkenny,

Thanks for your post.

I've checked and the IP ranges you've listed are already in the whitelist so this is not the issue.

Could you check the symptoms your customers are having and point them to the relevant troubleshooting thread?

Cheers.

Hey boundlesscomms,

I've resynced the serial number for you. Please ask your customer to factory reset the device as per my instructions below and if this fails, point them here.

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour 

Cheers,

Lee

[boundlesscomms]

Hi Lee

Great news following you re-syncing that account, it sprung into life.

Will Vodafone need to re-sync for all clients, or will a factory reset now suffice given that the IP addresses must now be white listed?

Many thanks

David

Boundless Communications 

[don_mcc]

Hi,

I recently posted on the SKY MER and SS thread.  That was probably not the right place, this seems more like it!  I live in Anglesey and my ISP is Exwavia, a small UK company who specialise in long range wireless connections rather than using copper.  I established with Simon on the tech team that my traceroute was OK but that my IP address was not whitelisted - he was going to arrange for my IP address to be added (149.5.101.25).  This was on the 9th May.  I tried yesterday and it still does not appear to be working but I'm not sure how long it takes to be added.

Anyway, I've contacted Exwavia and they have now given me the addresses of the block of IP numbers which I am a part off.  It is 149.5.100.1/23 (which apparently is the range from 149.5.100.1 to 149.5.101.254).  Is it possible to have these added as well please?  If so, how long does that normally take?  I still have my Sure Signal working (unreliably!) on my old and very slow landline connection and I'd like an idea when to transfer it to the Exwavia connection and try to get it working again!

Is it likely I will have to ask you to resync it when I do that?  Thanks i advance for your help.

Cheers, Don

[Retired-James]

Hi boundlescomms,

To be honest a reset should suffice however if there are any issues, please let us know the serial numbers and we can get them re-synced for you.

@ don_mcc, unfortunately it doesn’t look like this has been added yet I escalate this to our support teams for you to see exactly where the problem lies.

Thanks for getting back to us.

James

[Retired-James]

Hi don_mcc,

I have had a response this morning saying that this is not showing as aUKservice provider on the RIPE database, I have queried this however it could mean that we won’t be able to add it to the whitelist.

James

[LNC-Martyn]

Hi,

We have another range that needs adding to the whitelist, could you send me a PM so we can sort it out?

Thanks