We know it's under investigation Ian. It has been for weeks and months.
My point is , now it is high time there were some ANSWERS coming from that investigation.... You could carry on saying it's being looked into for another year, and we have absolutely no recourse at the moment to do anything.
Quite honestly , I simply don't believe you are as keen to see this fixed as your customers are, because you aren't the ones missing critical calls each and every day whilst still paying for a contract and with no way out..... You simply sit on the forum and apologise at regular intervals and/or offer a few generic titbits to keep us from starving of attention.
ITS BEYOND TIME TO HAVE THIS SORTED
forget the politeness, and simply fix it, at the very least you should be offering affected customers full refunds on their monthly tariffs until it is fixed, all we have had so far are rather meaningless apologies and confirmation we have to pay if we want to leave vodafone .... How do you think that makes us feel? , like valued customers?
