Incoming Calls on iPhone 5 going straight to Voicemail

[katherinelau]

Hey, I've had real trouble with my phone today!! Incoming calls are not coming through and going straight to voicemail and had no record of missed calls, despite having full signal etc. I asked colleagues at work to call me which all came through fine, but they were sat right next to me.. I have not got call forwarding on or anything and texts and iMessages are working fine. Please give me some advice!!

Thanks
Katherine

[gbroti]

I have just called my phone 3 times; it has a signal. It isn't going to voicemail just says this phone is currently unavailable. I am paying monthly for a phone I can't be contacted on. This is happening at different times of the day. I have also checked settings & is not on call forward.

[Retired-James]

Hi gbroti,

Everything looks ok with your local sites.

Can you confirm if there are any other users in the area (not using an iPhone) having the same problem?

@ vics – We’re not aware of any issues with the software, however as this is developed solely by apple we wouldn’t be able to say if this is causing an general issue.

We’re currently investigating each post on a case by case basis.

James

[guptaj78]

I am having exactly the same problems as everyone else. I dont know when this problem started but its been for couple of months.... I work from home and my team in field always complain of not able to get hold of me!!

If I switch off and then switch on the phone I will start receiving phone calls or any voice mail.. also wifi will start working otherwise i never know... until there is a voicemail (with 2 to 3 messages) couple of hour later... FRUSTRATING specially if call is from overseas. at one point i had 40 odd messages in 3 days.

I called Apple last week and they did some testing and they asked me to restore my phone etc which I did... still I have same problem..

Have completed all the things suggested throughout this forum & still no joy.

My software is completely up-to-date ie. iOS 7.0.3.

Can anyone help??

[minibelle]

Btw, just a quick note - I really don't see the need for slagging off techies & networks on here. They're here to help everyone & I imagine they don't like errors either. #justsayin

[Retired-Simon]

Hi everyone

Is anybody still having issues with calls going straight to voicemail on iOS7?

Thanks

Simon

[apwseaside]

Hi guys

The answer is yes!  I know of 3 iPhone 5S's all running the latest software and all using Vodafone - and all with the same problem.  I know of iPhones from the same batch but running on different networks that appear fine.  And I know of other phones that are fine on Vodafone.  QED!

It's difficult to test specifics as the problem is intermittent.

I seem to remember someone mentioned that it only happened when wifi was on - has that been checked?

Regards

[minibelle]

It's already supposed to being investigated?

[guptaj78]

Tech Team

I need PUK code for my number, now a days I can't even make phone calls in one go. Call will drop in between it getting worse!!!!

I need PUK Code without paying any termination fees.

[Retired-Dave]

Hi all,

We're still looking into the issue. As has been mentioned, it's only affecting a small number of users which makes it harder to pin down. It also isn't limited to just our network.

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minibelle - Apologies for the confusion. I can see that you emailed into our team previously.

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guptaj78 - As mentioned, you will not be able to cancel without paying the early termination fee (ETF).

I'll reply back to the last email you sent with the details for you.

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Danceking, Witneysi, smartfolk & Stevemct - Try a different SIM in the phone to see if this clears things up. You can pick one up from a store if needed.

Let us know if that helps or not and we can add your details to the ticket if needed

Dave

[apwseaside]

Here's maybe another piece of the jigsaw.

To recap, I'm having the same issue with my 5s - ie calls going straight to answerphone despite a full signal.

Yesterday I installed a Sure Signal - and it's still happening!

Does that give any clues?

I'm now even more frustrated!