Incorrect Credit Reference Still Not Fixed

[mcbruce]

How do I get Vodafone to sort out a mistaken credit reference from April 2016? Was originally told it was OK, then it sold to Lowell collection agency which was then returned to Vodafone with apologies from Lowell. Vodafone has still not fixed this as promised which I found out this week after running a credit check. Seriously how can a huge communications company be so incompetent? Do I really need to take this to Nick Jeffery CEO of Vodaphone UK to get resolved!!  Account Number was [Removed] Hint - Look closely there were 2 numbers linked to this account.

Original [Removed] then switched to [Removed] due to faulty sim card !!!  Never missed a payment. 

Can someone inside Vodafone get this fixed PLEEEASE

[MOD EDIT: This post has been edited to remove personal information content please see Community Guidelines]

[BandOfBrothers]

Hi @mcbruce

As this is an open community forum it maybe an idea to edit out account info etc. 

One of the Social Media Team will be along soon I’m sure. 

In the meantime some information in this help thread maybe of use > Default-on-your-Credit-File-How-to-add-a-Notice-of-Correction.

[Alex]

@mcbruce I'm sorry to hear about this. 

Just to let you know, I've edited your post to remove your personal information to protect your security. As @BandOfBrothers mentioned, this is a public forum which anyone could access.  

So our Credit team are able to assist further with your query, please get in touch with them directly using the link in the private message I've sent.