Incorrect Default STILL not removed - 1yr after Vodafone promised to fix my credit file!

[KLF2017]

Hi Vodafone,

Can anyone PLEASE help me?!

On 17th July 2016 I spoke to one of your managers after a really distressing discovery that you had put a default on my credit file when I cancelled my contract back in 2012. Trouble was you didn't inform me that I owed you any money when I cancelled and I recieved no correspondence until it was a default letter on my doorstep from a debt collector! 

Your manager at the time was great - credited the account to rectify the error and assured me he would take the necessary steps to have the default removed. Month after month I have waited and checked my credit files and no luck! 

I am trying to buy a house and you are negatively impacting my family and I by causing endless stress and upset! I have looked through this forum and can see I am not the only person impacted by this exact same issue - I have seen some positive outcomes. Could you please put this situation right and tell me why it hasn't been fixed yet?!

Please contact me for my account information. I hope someone can finally put this right.

[BandOfBrothers]

I appreciate and understand how damaging a default and or marker can be ,and the difficulty in having one removed from a Credit File @KLF2017

Vodafone are not required to forewarn a person that a Default is going to be placed on their Credit File. 

When a person leaves Vodafone either by giving the required 30 days notice or using a Pac Code within 30 days of issue to take their Mobile Number with them to another Network it's advised not to cancel the Direct Debit until at least the final bill has been sent and paid which usually takes two weeks, and then is followed by a Sorry Your Leaving Letter and £0 bill.

Something obviously does not sound right if the Default has remained in place for over a Year which could mean Vodafone think it's still warranted. 

Did the Manager you spoke to give their name and supply any text, email, letter confirming to you the error that you can now produce to back up the conversation?

We do have a Social Media Team here who read all posts and engage to help where they can so please hang in there. 

Http://www.experian.co.uk can also help and advise you. 

This is a help thread I wrote to offer up further help > Default-on-your-Credit-File-And-How-to-add-a-Notice-of-Correction.

I wish you all the best with this situation. 

[KLF2017]

Hi @BandOfBrothers,

Yes - I got his name, a reference number for my complaint at the time and I got a confirmation text while I was on the call to confirm he credited the account to settle the silly amount of money Vodafone thought I owed them! 

I was was so happy he took control of the situation and promised me a resolution there and then that I went off the call happy and didn't think to request a letter (although now I know I should have in case he did not keep his promise)! 

Experian raised a query but it is still awaiting a response! The collector who applied the default said they won't remove it unless Vodafone tell them to (which they promised they would). They told me they had also reached out to Vodafone in January - but I am still waiting for a response.

I don't want to have to do a DSAR to get the notes on my account and the call recordings to escalate it to the ombudsman but my life is on hold because of this situation and I think a year is an excessive amount of time to make a person wait. I have seen others with positive outcomes on this community so thought I would give it one last try to fix it at the source!

I will certainly read your thread too! Many thanks and I hope I get it sorted too!

[BandOfBrothers]

Did the text confirm the Default was placed in error ?

You can request a Subject to access via a form.which costs £10 however not all calls are recorded and the ones that are recorded are retained for 60 days so you may not get hold of a recording unfortunately but the things you discussed should have been noted on your Account. 

It appears that you have spoken to the outside bodies which is good too. 

Let the Team here catch up with your thread. 

[KLF2017]

@BandOfBrothers - He implied the text was a way to reassure me that he was taking action immediately to put things right - but he told me full notes would be left on the account to confirm the default shouldn't have been applied and was being removed. And here I am still waiting 🙁!

I am am disappointed to not have heard back from Vodafone as yet, I can see many people after myself with replies to their posts today 😔.  Does anyone know the timescales for a response on here? 

[Alex]

@KLF2017 Apologies for the delay in reaching your post. 

We'll be more than happy to look into this for you - so our specialist team are able to investigate, please follow the instructions in the private message I've sent.