Iphone 5 & 6 will not reconnect to network having lost connection

[MarkWebb]

I have recently changed from iphone 5 to 6 and can confirm that this problem exists on both phones so not sim card or hardware related.

Both phones work fine but when I go to areas with no signal (there are a few in hampshire where I live) neither phone would/will reconnect to the network at all. Sometimes switching to airplane mode and back will help but mostly I need to turn phone off and on again to get signal back at all. I only notice this problem when I spend some time in an area with no signal it seems.

[nickcmaynard]

@DaveCD

Can you please tell me which of the routes I should take through the Live Help tool?  I can't see a "give me a new SIM" option!

Thank you.

[MarkWebb]

New sim for iphone 6 activated at 8.30am. phone was fine until about 1pm when in center of Southampton I lost signal. Left it for an hour and then had to power off/on to return to full signal.

[LeeJS]

Hi @nickcmaynard 

If you still need help, select the '"Looking for something else" option and then click on "Can't find what you're looking for?".

@MarkWebb - So we can help you further, contact us via Live help.

Thanks,

Lee

[peppemon]

Hello,

I have the exact same issue. I have an iPhone 6. I have 4G without any problem at home. In the last few days what happen is that if I take the tube, then I have no connection unless I reset the phone.

This is something that happen recently, I had the phone for a month without issues.

[Ben_H]

Hi peppemon,

Is this at more than one tube station or any specific ones?

Is it just data that's affected when you're above ground again?

Finally are you accessing the Wi-Fi via the My Vodafone app or signing in on the web browser?

Thanks,

Ben

[peppemon]

Not specific to a tube station.

I loose the signal, voice and data. It say no signal

Regards

[mstjwebb]

Not able to use live help as I am registered as a business customer.

Happened to me again today. Had to reset phone to get signal back

[DaveCD]

@mstjwebb  and @peppemon 

We can inspect the handsets.

To find out what you need to do in order to get this sorted take a look at our Vodafone Repairs Thread. This can be found here.

DaveCD

[MarkWebb]

Dave,

I find it hard to believe that I have 2 duff Iphones. I have recently spoken to at least 4 friends who suffer the same problem with iphones (various models) and what is more not all of them use Vodafone. I can only conclude this to be an Apple software glitch and as such I don't hold out a lot of hope in getting it fixed any time soon!

[Phil]

Hi @MarkWebb 

We're not aware of any general issues with this and so we would need to send it for repair.  

If you decide to do this, take a look at the info @DaveCD has linked to above.  

Thanks, 

Phil