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Is it possible to have a new phone instead of refurb when being repaired?

greyhound82
4: Newbie

‎08-09-2015 08:35 PM

Hi,

 

I'd been using an HTC One M8 for about year without any problems, until 2 weeks ago, when a security update published by Vodafone (for the Android Stagefright bug) completely bricked it.  I took it to the Vodafone store, they sent it away, but it couldn't be repaired and I was given a refurbished unit instead.  Vodafone clearly don't bother checking the refurb units, because it had a loose USB socket and the battery wouldn't charge past 12%.  I took this one back to the store, and I was sent another refurb unit.  This latest one has a problem with the screen, with some rows of pixels appearing at the top instead of the bottom, and sometimes the screen doesn't turn on when I press the power button (or use the motion gestures).

 

Before I take this back to the store for a 3rd replacement, is anybody from Vodafone able to advise whether I can specify a *new* replacement phone, rather than a refurb?  I have absolutely no confidence now in these refurbished phones, and don't want to go another 8 days or so without a phone only to receive another dud.

 

Thanks very much,

 

Graham.

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13 REPLIES 13

greyhound82
4: Newbie
In response to BandOfBrothers

‎30-09-2015 10:34 AM

An update on this issue...  The third replacement arrived and all seemed ok, until I tried to redeem the 2 year 100Gb Google Drive offer.  A previous owner had already redeemed it.  According to HTC, the offer is redeemed using the IMEI number, and the phone which Vodafone have given me has NOT been refurbished by them, so they can't help.  Back to Vodafone now for a new phone...

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hrym
17: Community Champion
17: Community Champion
In response to greyhound82

‎30-09-2015 11:08 AM - edited ‎30-09-2015 11:09 AM

Honestly, for 100gb for 2 years versus a working phone, I think I'd play safe and go for the latter.   Bird in the hand 'n' all that! :smileyhappy:

 

Edited to add: Did you not already have 100gb from your original device?

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greyhound82
4: Newbie
In response to hrym

‎30-09-2015 12:05 PM

I never redeemed the offer on my original phone.  The offer is worth about £40 so I'll see if Vodafone will credit my account rather than swap the phone.  You're right, and I'm sick of the hassle now - next time I'm due to upgrade I'll get an iPhone.  They're more expensive but if it's faulty I can walk into a shop and swap it on the spot, rather than spend months going round in circles like this.

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hrym
17: Community Champion
17: Community Champion
In response to greyhound82

‎30-09-2015 01:08 PM

@greyhound82 wrote:

I never redeemed the offer on my original phone. 

That was a neat trick.  As I recall, all you have to do is open the Drive app and it pretty much does it by itself!

next time I'm due to upgrade I'll get an iPhone.  They're more expensive but if it's faulty I can walk into a shop and swap it on the spot.

You can?

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