Issues after power cut

[iany]

Power went off a few days ago and when it came back on we restarted everything, suresignal appears to be on and OK (red light plus 2 white solid ones) but phones appear to be connecting to the weak signal outside the house and not the SS box.

Any ideas? its annoying as hell!

[ChazzD]

@iany

We'll need to resync your Sure Signal which should resolve this issue for you. Can you please let us know the serial number?

[iany]

that'd be great thanks!

Its 42164484869

[Jenny]

@iany - I’ve resynced your Sure Signal today - please allow up to six hours for this to update.

If your phones still won’t connect after this time, please try restarting them and they should pick up the Sure Signal again.

[iany]

Thanks Jenny, seems to be working now, much appreciated 😀

[Becca_P]

@iany

It's great to hear that your Sure Signal is now working.

We'll be sure to pass your thanks along to @Jenny on your behalf.