Issues with Suresignal v2 and Samsung Galaxy S5

[popnutter]

Hi,

I've had my SS2 for years with no real problems, but recently my wife's S5 has stopped being registered on the device meaning she can't make/receive any calls while in the house. It did work fine, but all of a sudden it stopped working with it completely.

I've been through the process of power cycling/resetting the Suresignal and every time it comes back up, it works perfectly well for my iPhone 5s but not for her Galaxy S5. I have 3/4 bars of signal (without the booster I have no network whatsoever), but any time she tries to make a call her phone tells her she's 'Not registered on the network'.

I've reset her phone/updated it to the latest firmware/power cycled it also, but nothing seems to work. It can't be that the Suresignal is broken as my phone registers every time and gets a good signal, but I'm at a loss to explain why my phone works when hers doesn't.

Are there any known issues with S5's and the Suresignal? I've googled the problem but most of the results pointed me to this forum and vaguely related (but never quite the same) problems.

My Suresignal s/n is 40111022436. Can someone help please?!

Cheers...

[drey_p]

Hi there

Please go through the Sure Signal Troubleshooting thread as this may help you to resolve your issue.  It has links to the key things you can do to try and resolve the issue you are experiencing

[popnutter]

Thanks - but I've been through all that already.

As stated, the Suresignal works for one phone but not the other - so there are no network issues at play.

[Retired-Laura]

 @popnutter - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[popnutter]

Hi,

Please see attached screenshots.

Speed test:
* 11.58mbps down
* 2.77mbps up

Ping test:
* Packet Loss: 0%
* Ping: 21ms
* Jitter: 2ms

IP Address:
* 86.186.238.106

Traceroute:
* tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     6 ms     2 ms     3 ms  BThomehub.home [192.168.1.254]
  2    11 ms    10 ms    11 ms  217.32.145.5
  3    11 ms     8 ms     9 ms  217.32.145.30
  4    13 ms    13 ms    13 ms  212.140.235.202
  5    15 ms    13 ms    15 ms  213.120.180.171
  6    15 ms    15 ms    15 ms  217.41.169.109
  7    13 ms    12 ms    14 ms  acc2-xe-0-0-2.sf.21cn-ipp.bt.net [109.159.251.205]
  8    25 ms    23 ms    22 ms  core2-te-0-13-0-12.ilford.ukcore.bt.net [109.159.251.187]
  9    21 ms    29 ms    22 ms  peer1-xe3-0-1.telehouse.ukcore.bt.net [109.159.254.219]
 10    27 ms    27 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    27 ms    21 ms    21 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Suresignal Serial Number:
* 40111022436

[Retired-Laura]

@popnutter - Is it just your wife’s phone that’s having the issues?

If you ca let us know we’ll be able to help further as this might not be an issue with the Vodafone Sure Signal.

[popnutter]

It is my wife's phone as previously stated - my iPhone 5s has never had a problem.

I've upgraded her phone to Lollipop and restarted it/reset it as many ways as I can, but it's still proving stubborn in it's resistance...

[Ben_H]

@popnutter

We usually only see the symptoms you've mentioned when a phone has been replaced/upgraded or a SIM swap has taken place. 

Try de-registering the Sure Signal, then turning your router off and on again.

When the internet is back on, register the Sure Signal again from scratch.