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Hi @abssorb, I'm sorry to hear of the experience that you've had.
So we can help with this, I've sent you a private message with details to contact our team.
While we're not able to deal with Business accounts directly, we'll be able to ensure you're connected to the dedicated team.
@abssorb - I’ve searched for your email via the address you’ve registered to the Community with and nothing’s showing.
If you’ve received an auto reply email with a reference, please let us know what it is (it looks like #123456).
If you’ve not got this, please resend us your details by following the steps in the private message from @Tash
No email received.
When you say.....
"If you’ve not got this, please resend us your details by following the steps in the private message from @Natasha"
Re-read what I wrote please. It doesn't work. I said if If I try and go back in, it says the code is invalid. Look, this is Natasha's PM:
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As your query is account specific we’re unable to help you on the Community.
To contact our team directly:
- Click here and enter your information. Make sure you click the link to send us your details as we’re unable to respond to private messages.
- Enter the code <removed> in the box. If any additional characters or spaces are entered the rest of the form won’t appear
- Include your forum username and a link to your post within the main text box
- Make sure you include any other info needed to help with your query, including an alternate contact number if necessary
There's a character limit of 2500 and the page will time out, so you may want to draft your query elsewhere first and then paste it into the text box.
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So what now vodafone??? What other hoops do I have to jump through?
How about Natasha sending ME another PM with a fresh code.
@abssorb - I’m sorry you’re having difficulty with this.
Once the form’s been submitted, you should receive an automated reply via email.
Gemma was referring to the auto reply, so if you’ve not received one, it’s likely the form didn’t submit properly and we’ve not received your details.
I recommend you check your spam/junk folders in case it’s been routed into there.
When you resubmit the form, please make sure the code we provided is entered exactly as written – with no spaces or other characters. I’ve just tested it here and this enters with no error. The code remains the same and is what directs your email into our inbox.
Alternatively, try completing this using a different browser and make sure your email address is manually typed into the box, as copying and pasting can cause issues with the form
@abssorb The data sharer for Business customers can be dependent on your plan and whether it's eligible to share data.
So we can look into this for you, along with your account queries, please follow the steps provided in the private message I sent previously.
To ensure we receive your details, please follow the steps below:
- Clear your cache and cookies on the device you're using.
- Try a different device or send your email using a different web browser.
- Try an alternative email address.
- Manually type your email address into the box when prompted, rather than copy and paste and also include the routing code.
- Ensure your message is under 2500 characters.
Once you receive the reference number (similar to #12345678), please update us and we'll be happy to check on the progress of your email for you.
