K3565 Mobile Broadband Software Problem

[Gesh]

Hello to all,

I have just tried to install VMC lite 9.3.5. onto my Laptop (Acer Aspire running Win XP SP2. It appears to get to the end of the install as i have both the icons for internet or SMS but get the following error when i try tor run it.

"Mobile Connecyt has encountered a problem and needs to close. We are soryy for the inconvenience."

The Error report contains the following:
Evet Type: clr20r3 P1: mobileconnect.exe P2: 9.3.5.11690 P3: 48ee082c P4: mscorlib
P5: 2.0.0.0 P6: 492b834a P7: 3580 P8: 24 P9: system.io.filenotfoundexception

Any help appreciated,
Ges

[Retired-Jon_V]

Hi Ges,

The error details suggest that there is a file missing, so the installation might have been corrupted.

I would recommend as an alternative, that you uninstall VMC Lite, and replace it with the full version of Vodafone Mobile Connect available from our website

Install that, give it a go, and let me know if it resolves the issue

We're always looking for feedback on how we're handling queries for customers, so if you want to leave any on how I've handled your query today, then if you want, you can go here and complete the quick form. Any feedback is appreciated and helps to ensure that we're offering the best service we can for our customers.

Jon

eForum Team

[Gesh]

Hi Ges,

The error details suggest that there is a file missing, so the installation might have been corrupted.

I would recommend as an alternative, that you uninstall VMC Lite, and replace it with the full version of Vodafone Mobile Connect available from our website

Install that, give it a go, and let me know if it resolves the issue

We're always looking for feedback on how we're handling queries for customers, so if you want to leave any on how I've handled your query today, then if you want, you can go here and complete the quick form. Any feedback is appreciated and helps to ensure that we're offering the best service we can for our customers.

Jon

eForum Team

Hello Jon,
Tried the full install and now get the following:
P1 mobileconnect P2 9.3.6.12095 P3 4910296 P4 mscorlib p% 2.0.0.0 P6 492b834a P7 3580 P8 24 P9 system.io.filenotfoundexception

Regards,
ges

[Retired-Daz_V]

Hey Ges.

I'm afraid the outlook's not so good

Both me and Jon have never seen that error, but it would suggest that there's something quite wrong indeed with you PC, sadly

Can you try to recreate the issue on another computer? I think it will almost certainly be something to do with your Windows network setup. Perhaps one of our knowledgeable can help further?


Daz

eForum Team



PS... Remember that if you're ever stuck for time, our Online Services are here to save you time and money calling us on 191. Need your bill away from the office? Our comprehensive Online Billing centre has it all!

[1880]

Hope this isn't too late, might help someone.

Had same error (in XP pro), and was able to do a repair (using control panel/ add remove) on the .net 3.5 installation - that fixed it for me.

Other site suggested complete removal and re-install (http://blogs.msdn.com/b/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx)



hth

Dave

Hey Ges.

I'm afraid the outlook's not so good

Both me and Jon have never seen that error, but it would suggest that there's something quite wrong indeed with you PC, sadly

Can you try to recreate the issue on another computer? I think it will almost certainly be something to do with your Windows network setup. Perhaps one of our knowledgeable can help further?


Daz

eForum Team



PS... Remember that if you're ever stuck for time, our Online Services are here to save you time and money calling us on 191. Need your bill away from the office? Our comprehensive Online Billing centre has it all!