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Hi Golfather,
That's a rather odd issue
I haven't come across this before, so the very first thing I would suggest is to send the modem off for a free repair under warranty.
If you still have the same problem after we replace the hardware, then we'd need to start looking for some sort of software conflict, but as this issue is intermittent it's likely to be very tricky to track down
Do you have this problem when using any other computer?
Jon
eForum Team
That's a rather odd issue
I haven't come across this before, so the very first thing I would suggest is to send the modem off for a free repair under warranty.
If you still have the same problem after we replace the hardware, then we'd need to start looking for some sort of software conflict, but as this issue is intermittent it's likely to be very tricky to track down
Do you have this problem when using any other computer?
Jon
eForum Team
Hi Golfather,
That's a rather odd issue
I haven't come across this before, so the very first thing I would suggest is to send the modem off for a free repair under warranty.
If you still have the same problem after we replace the hardware, then we'd need to start looking for some sort of software conflict, but as this issue is intermittent it's likely to be very tricky to track down
Do you have this problem when using any other computer?
Jon
eForum Team
Good idea, I havent tried the dongle with another laptop.
Will try tonight and see how I get on.
I suppose its a process of elimination with this one.
Hi paul oneill,
Welcome to the eForum and thanks for posting about your dongle here you've come to the right place. I'm sorry to hear you've had continued problems with the connection. As you mentioned you have travelled around a fair bit and get the same result this strongly suggests to me that there may be a hardware fault with the dongle itself.
Have you let our guys at the Vodafone Repair Centres take a look at this? It's free and within the manufacturer's warranty but to be honest I am surprised you are getting connection problems repeatedly. If our engineers deem the device beyond economical repair then we will replace the device.
Let me know how you get on with this.
Thanks,
Adam
eForum Team.
Welcome to the eForum and thanks for posting about your dongle here you've come to the right place. I'm sorry to hear you've had continued problems with the connection. As you mentioned you have travelled around a fair bit and get the same result this strongly suggests to me that there may be a hardware fault with the dongle itself.
Have you let our guys at the Vodafone Repair Centres take a look at this? It's free and within the manufacturer's warranty but to be honest I am surprised you are getting connection problems repeatedly. If our engineers deem the device beyond economical repair then we will replace the device.
Let me know how you get on with this.
Thanks,
Adam
eForum Team.
Hi golfather,
I'm afraid not. The repairs process is the only option we are able to offer
Jon
eForum Team
I'm afraid not. The repairs process is the only option we are able to offer
Jon
eForum Team
I have had the same problems with my K3760 for a while now, and likewise am unwilling to be without net access for up to 10 days whilst still paying.
You'd think Vodafone would loan you a replacement whilst yours is sent away for repair.
I've decided to just suffer it and see out the contract before switching to a different provider.
Shame really, as when it works it's quite good, but it just doesn't work well consistantly enough.
You'd think Vodafone would loan you a replacement whilst yours is sent away for repair.
I've decided to just suffer it and see out the contract before switching to a different provider.
Shame really, as when it works it's quite good, but it just doesn't work well consistantly enough.
