So I called Vodafone yesterday to get my PAC code, as I’d seen a Virgin Mobile SIM only deal of 8GB a month for £12, which beats my 4GB for £18 that I have with Voda. The woman, Kathryn, asked if I could get a cheaper/same deal on Voda, would I stay? So I say yes I would, and she asks what company I work for; I tell her, and she says it’s on the list of discount partners meaning I could get a deal that’s usually £17.00 for 8GB now reduced to £11.90, so she asked if I’d stay for that.. I said yes, happily.
She said I’d need to pop into a store with proof I worked where I said I did, which I duly did the same day, and the guy in there took my work email address and said it was all fine, I would get a confirmation mail and it would take a couple of days for the discount to be applied.
So, I come to work this morning, to find a mail saying the discount can’t be applied as the tariff is not valid.
Hmm, not great, so I called customer services again to be told that the £17 is already discounted so the 30% extra can’t be applied. So I asked why didn’t the lady I originally spoke to check this, and I was told there’s no record of her saying anything about the additional discount!
Now this other person is trying to see if they can “give me my PAC code without a termination fee”… I am not paying a termination fee because I was lied to in order to stay with Vodafone! Are calls not recorded? If so the evidence would be right there!
Also do I not get some cooling off period if signing up to a new contract over the phone?
