Lies Lies and more Lies

[Meachy]

Last year i had awful problems with my account because vodafone had been overcharging me for many months, i never managed to get the money refunded although eventually they gave me some credits onto my account. I know i should have known better but at the end of August this year i ordered a new ipad pro, the person i spoke to told me that if i ordered a "nearly new one" i would not have to pay an up front charge, this i did and the order didnt go through properly, i spoke to another person who apologised and sent me the ipad with the first month free for my trouble, well of course i have been charged for the first month and also £75 upfront charge!! I also up graded phone on my account the call handler gave me a really good deal...........NOT because i am being charged a ridiulas amount for the new phone which is nothing like i agreed.

I have been promised 3 times that they will listen to the calls and once again i am being told lie after lie! i am at my wits end because i cannot afford all this extra money i am now being forced to pay and nobody will help me.

I read in the paper a few weeks ago that vodafone have been charged by offcom for this very thing and still nothing has changed, i am so very upset and frustrated by the whole thing.

[BandOfBrothers]

Hi,

The Ofcom rulings were related to Payg > Link Vodafone-uk-response-ofcom-rulings.

Just to mention not all calls are recorded and those that are recorded are retained for approximately 60 days. 

If this was my situation I'd also write via Recorded Delivery. 

To ;

Customer Relations Manager
Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN.

The forum is owned and also monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name so You know they are officially from Vodafone.
 
All posts are read by them.
 


Hang in there and I'm sure they'll be in touch. 

[Meachy]

Thanks for your response but I feel enough is enough and this whole farce is making me ill, I am actually going to write to watchdog this evening and see if they can get some answers as I know they have asked for contact with dissatisfied Vodafone customers and I have realised that this is definitely not an isolated issue 

Regards

[Retired-Viki_R]

Hi @Meachy

I'm going to send you a PM for help with this.

Viki

[Meachy]

Thanks Viki the form has now gone so fingers crossed someone will help me.

[robthebeard]

ive had vikki respond to me and feel her replies are computer generated responses fom vodaphone

[Meachy]

Looks like you were right robthebeard nothing has been done since i emailed following the link from Viki.............yet again i have been overcharged this month definately a job for offcom and watchdog!! i am absolutley disgusted with the lack of customer service from Vodafone its a joke!:womanfrustrated:

[Will]

Hi @Meachy

You should have received an automated email back from us with a reference that looks like this [#12345678]. Could you post that please and we'll be able to look into this for you.

[Meachy]

Hi I'm sorry but I don't seem to have an email 

[ChazzD]

@Meachy

Have you checked your junk/spam folder? If you haven't received the automated reply, please submit your details again using the form that was sent in a private message. 

Let us know once you've done this and if you receive the reference number, so we can chase it up for you.