Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Retired-Matt_B]

Hi Mark,

Could you please attempt to use the Sure Signal in a different location?

This will rule out any hardware issue.

Your Sure Signal last connected on 14 August at 03:28am.

Thanks,

Matt B

[marktmaguire]

Hi Matt, Do you mean from another router? So someone elses broadband?

Interesting it connected a couple of days, so at least it has made the connection prior to the port forwarding changes.

Mark

[DaveCD]

Hi marktmaguire.

It's recommended to try the Sure Signal at another location, such as a friend or family members so we can rule out a fault with the hardware.

Prior to this, please ensure all ports are opened as advised, information for this can be found here.

DaveCD

[marktmaguire]

Hi, My VSS is now at a relatives house and has been connected since yesterday, it appears to be behaving in the same way, can you see if it is connecting breifly as before?

Thanks

Mark

[Retired-Ian_]

Hi Mark,

I've checked and the Sure Signal hasn't picked up the new location.

All the other checks you've previously done show that it's likely to be an issue with the Sure Signal.

We can arrange a repair for you.

Thanks,

Ian

[marktmaguire]

Thanks, The reapir section doesn't cover anything related to VSS, how do I get an idea of the potential cost?

Regards

Mark

[marktmaguire]

I took my VSS into a branch to be sent away for repair and was told that Version 1 devices can no longer be repaired and I need to purchase a new one, is this correct?

[Retired-Matt_B]

Hi marktmaguire,

As it'll be over two years old, we won't be able to repair it as it'll be outside of it's warranty period.

You will need to purchase a new one.

Thanks,

Matt B

[Manofpies]

Hi,

My Sure signal (v1) Was working fine yesterday but has been on the blink all day now - as per thread power light on, @ light flashing.

SN: 21224700761

[rupes00]

Hello, Hope someone can help. I have VSS Version 1. Serial: 21196921494 For the past 10 hours I have had a solid power light, with light 2 flashing. Every now and then light 4 flashes, but then it disappears to leave light 2 flashing on its own. I am with BT. Tech support advised me to call them and ask for a static IP adress, but it was working before today, so not sure if this is really the issue? Any advice welcome. Thanks,