Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[bazza987]

Hi Jenny

Serial no: 21229759804

Thanks

Bazza

[bazza987]

Hi again Jenny,

Re ran everything, so you have full picture.

More info...........

Speed

24 down 11 up

Ping

Packet los 0

Ping 24ms

Jitter 11ms

O/All A 

IP

194.72.165.39

Serial 

21229759804

Re ran Tracert

15 - 30 timed out

Regards

Bazza

[jezgardner]

Hi Jenny

Tried to reset as you described but after 5 minutes of holding the reset button down I still don't get 4 lights up?

Thanks

[bazza987]

Hi Jenny,

Update

Light sequence for past 15 hours!

Light 1 steady, light 2 flashes

Light 1 steady, light 2 steady, light 4 flashes (About 20 times)

Lights 2 & 4 go and light 1 stays steady

Lights sequence 1, 2, 3, 4 as unit resets

Sequence starts again.

Please help – this is beyond a joke now

Bazza

[stephenlawman]

Matt,

I have deregistered and then reregistered my SS after 24hrs. I still have the same problem, light 1 solid, light 2 flashes for a while and then goes solid, light 4 then flashes for a while. then lights 2 & 4 go out and after a short time it repeats the same sequence again.

Thanks Steve

[Retired-Matt_B]

Hi everyone,

@solvetech - I've responded to your other post here. Please refrain from posting in multiple threads on the same matter as this causes a slower response and only confuses matters.

@bazza987 - I suspect there may be a power issue with your Sure Signals. Could you please try another adapter in them and let us know how it goes.

@jezgardner - Please login to your router and enable port clamping. You can speak with your ISP to find out how to do this.

@stephenlawman - Please try using the Sure Signal in a different location, this will rule out any hardware fault with it.

Thanks,

Matt B

[peterrid]

It's clearly a different question I am asking and once again get no direct reply to a simple question. I do not understand why I need to go thru the hassle involved in finding another location to try - once again why when I know the SS is working?

[bazza987]

Thanks Matt_B

Fortunately my external HDD had a 12v 1,5a supply with the right end.

It Works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thank you so much for persevering.

Bazza

[bazza987]

peterrid,

I had your view initially.

Failed to appreciate what it would achieve.

When I got nowhere over a period of days I did what was suggested and changed to another ISP and router.

Still didn't work but their next answer resolved it!

Mine was a power supply issue.

Replaced power supply with one I had kicking around and was up and running in 20 mins.

They obviously need it on another ISP and router to elminate possibilities.

Considering they are working remotely and fairly blind, I suggest you give it a try.

Worked well for me.

Thanks to the Forum I am up and running again!

Bazza

[solvetech]

Hi Bazza

Thanks for that. I decided that perhaps the VF support reasoning was to eliminate the ISP from the equation (a reason I could understand)

@Matt_B

I have now tested the suresignal at a different location and it works!!!!!

It also works at my location if I plug directly to one of the ADSL lines I have with BT. This line is one of a pair that are used as a SharedBand connection (a bonding service)

There is nothing wrong with the hardware at my end and so conclude that the problem lies somewhere between my ISP and Vodafone. Because the sharedband service has worked fine with VF SS for several years I conclude that either sharedband or vodafone altered something in their systems which has caused this outage. I note that other SS users on sharedband are having the same problem.

My ISP thinks VF are blocking their IP adresses as they have several SS clients who have the same problem. I have asked my ISP to get in touch with VF support directly as there is nothing further I can do. My ISP is SharedBand.