Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Retired-Ian_]

Hi @nor_21 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Ian

[sheepster]

Power light on, 2nd light slow flashing.
BT HomeHub4 / BT
SureSignal v1
serial number 21229079138

Speedtest:4.74Mbps down, 0.38Mbps up

Pingtest: 30ms, Jitter: 4ms, Loss: 0%

IP: 86.183.31.27    ::ffff:56b7:1f1b

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.0.1]
  2    24 ms    24 ms    23 ms  217.32.147.5
  3    24 ms    25 ms    24 ms  217.32.147.46
  4    26 ms    26 ms    26 ms  213.120.176.26
  5    26 ms    26 ms    26 ms  217.41.168.201
  6    26 ms    27 ms    26 ms  217.41.168.109
  7    26 ms    26 ms    26 ms  acc2-10GigE-0-7-0-5.l-far.21cn-ipp.bt.net [109.1
59.249.206]
  8    25 ms    26 ms    26 ms  core4-te0-0-0-27.faraday.ukcore.bt.net [109.159.
249.185]
  9    27 ms    26 ms    27 ms  62.6.201.185
 10    31 ms    30 ms    31 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    28 ms    28 ms    28 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Cheers,

Andy

[smacsor]

Power light on, 2nd light slow flashing.
VM Superhub 2
SureSignal v3

Used my v3 Sure Signal succesfully for 5 months. Moved house a week ago, plugged in SS and it worked perfectly. Today I unplugged it to move it while I installed a new desk. Plugged it back in and won't connect now! Light two flashing continuously. Called 191 2 hours ago and they "re-synchronised the unit" and said it would work within the next hour. Needless to say it didn't and have spent the last 40 minutes on hold waiting for someone from tech support to answer the phone. Giving up now and going to bed. May consider ditching vodafone tomorrow as I have zero signal in the new house and my business relies on the phone.

My Sure Signal has been great up till now but I need a provider that is contactable in the event of a problem!

Goodnight.

[Retired-Laura]

Hi @smacsor 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Hi @sheepster

Please ensure that the IPSEC setting has been selected on your router settings.

If you’re unsure on how to do this, please contact your internet service provider.

Cheers,

Laura

[smacsor]

Thanks Laura. SS eventually connected after 36 hours. However although I can now get full signal in one room, I still get no signal anywhere else in the house. I can't run my business with such poor network service so reluctantly will need to move to Three or O2 both of which give good signal in my house.
Simon

[Gemma]

Hi @smacsor

I’m sorry to hear you’re looking to leave.

The Sure Signal should resolve the signal issues.

So we can look into this, please let us know the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Thanks,

Gemma

[smacsor]

Hi Gemma,

Speedtest: 94.52 Mbps

Ping: 6ms

External IP: 62.30.228.100

SS Serial Number: I'm not going to unplig becuase last timne it took 36 hours to reconect and no-one from Vodafone would answer the phone but you have the details on my account records anyway.

Traceroute:-

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  routerlogin.net [192.168.0.1]
  2    11 ms    10 ms     8 ms  cpc24-chap8-2-0-gw.18-1.cable.virginm.net [62.30
.228.1]
  3     8 ms     7 ms     7 ms  aztw-core-2a-ae8-609.network.virginmedia.net [80
.1.243.77]
  4    17 ms    15 ms    15 ms  brnt-bb-1c-ae11-0.network.virginmedia.net [80.1.
240.173]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    40 ms    16 ms    16 ms  brhm-bb-1c-ae1-0.network.virginmedia.net [62.254
.42.210]
  8    21 ms     *       40 ms  tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
  9    47 ms    29 ms    23 ms  lndgw2.arcor-ip.net [195.66.224.124]
 10    26 ms    23 ms    24 ms  85.205.0.86
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

We live in one of the largest housing and employment areas of Bristol and the Vodafone signal is notoriously bad.

Thanks,

Simon

[Ben_H]

Hi Simon,

Thanks for posting some of your results. 

The information you've provided checks out fine.

As a Virgin user, please make sure your router settings has the IPSEC enabled. This may have been reset when you last turned off the router.

If you're unsure how to do this, please contact your ISP.

We don't have access to your account notes on the eForum, so without your Sure Signal serial number, I'll be unable to assist you further if the above doesn't work.

Thanks,

Ben

[smacsor]

Hi Ben,

IPSEC pass-through is enabled.

My serial number is 42141603052.

I don't get a signal in my house unless I'm in the same room as the SS. Even if I'm in the next room the phone doesn't connect to the SS.

Which is why I'm very regretfully going to have to leave Vodafone after many years. I have tested a Three phone in my house and get a great signal everywhere. I have nine months left on a 2-year contract. Will Vodafone stuff me with the full early redemption charge even though I can noi longer run my business from home as you cannot provide a useable signal?

Thanks,

Simon

[MatthewWilson]

Hi,

Please can you help?

Many Thanks

Matthew

Speed Test

Ping: 39ms

Down: 7.61 Mbps

Up: 0.86 Mbps

Ping Test

Line Quality: B*

Ping: 39ms

Jitter: 23ms

Unable to Test Packet loss

External IP Address

90.197.187.196

Network Type: PPPoA
IP Subnet Mask: 255.255.255.255
Gateway IP Address: 2.127.238.104
Domain Name Server: 90.207.238.97, 90.207.238.99

The results of a traceroute

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 25 ms 31 ms 31 ms te2-0-0.ar8.hobir.isp.sky.com [89.200.135.174]
4 30 ms 31 ms 30 ms lndgw2.arcor-ip.net [195.66.224.124]
5 28 ms 27 ms 26 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Your Sure Signal serial number

Serial number 21223464856

Registered on 30/11/2014

Firewall/Port Forwarding

Router is a Sky Hub.

Model SR102
Firmware Version 2.1r.3727.R
DSL Firmware VersionA2pv6F038m.d24j

The SSv1 has a DHCP reservation (192.168.0.22) and the following ports (TCP&UDP) are forwarded on the router: 

8, 50, 53, 67-68, 123, 500, 1723, 4500, 33434-33445