Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[MatthewWilson]

Logs from the Firewall after a reset of the SureSignalv1:

Dec 1 09:58:02 syslog: BusyBox v1.17.2
Dec 1 10:12:10 syslog: eth2 (switch port: 1) Link DOWN.
Dec 1 10:12:49 syslog: eth2 (switch port: 1) Link UP 100 mbps full duplex
Dec 1 10:17:12 syslog: always->SureSignal4IN=pppoa0 OUT= MAC= src=88.82.13.170 DST=90.197.187.196 LEN=108 TOS=0x00 PREC=0x00 TTL=247 ID=58341 PROTO=UDP SPT=4500 DPT=4500 LEN=88 MARK=0x8000000
Dec 1 10:17:12 syslog: always->SureSignal4IN=pppoa0 OUT=br0 src=88.82.13.170 DST=192.168.0.22 LEN=108 TOS=0x00 PREC=0x00 TTL=246 ID=58341 PROTO=UDP SPT=4500 DPT=4500 LEN=88 MARK=0x8000000

Notes 

According to the FAQs the way to reset the Sure Signal v1 is as follows:

Reset your Vodafone Sure Signal 1

1) Press and hold down the reset button until the lights flash once from top to bottom in sequence. This can take up to 30 seconds.

2) Take out the power cable for 5 seconds while still holding down the reset button.

3) Plug the power cable back in while still holding down the reset button.

4) Wait for the lights to flash once from top to bottom in sequence, - this can take up to 30 seconds. Then let go of the reset button.

What I have noticed is with the v1 unit I have - during step 1 - the lights do not flash once from to to bottom in sequence - rather they all come on at once. In step 4) they do flash once from top to bottom.

[Gemma]

Hi everyone,

@smacsor – Please move your router as far from the Sure signal as possible, just to ensure it’s not interfering.

If possible, please also test it in a different room to see if this changes.

@MatthewWilson – Everything you’ve posted looks ok.

Your Sure Signal hasn’t connected to the network since 31 March (so not since it’s being re-registered).

Please test a different Ethernet cable and check all connections to the router.

Once you’ve done this please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online

If it’s still the same, please test it a different location.

Thanks,

Gemma

[b1bbert]

I have a version 1 Suresignal which has worked fine for several years now. Over the last month or so it has stopped working.
Most of the time Light 1 is solid while light 2 flashes. Every now and again Light 2 goes solid and light 4 will flash. Then it goes back to previous state
I have checked that my sure signal is still registered
I have tried adding all of the following port forwarding rules although these were never required previously when the device worked
8 (TCP & UDP)
50 (TCP & UDP)
53 (TCP & UDP)
67 (UDP)
68 (UDP)
123 (UDP)
500 (UDP)
1723 (TCP & UDP)
4500 (UDP)
33434 - 33445 (UDP)

Have tried a different ethernet cable that i know works and this made no difference.

I saw on a previous posts that you asked for some information so I include this below:

I have Talk Talk Fibre and a Huawei EchoLife HG532 router

Speedtest results
Ping: 47 ms
Download Speed: 15.09Mb
Upload Speed: 0.67Mb

Pingtest results
Packet loss 0%
Ping 41ms
Jitter 2ms

IP Address: 92.7.152.181 ::ffff:5c07:98b5

Traceroute

C:\Users\user1>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 32 ms 31 ms 31 ms host-92-7-144-1.as43234.net [92.7.144.1]
3 33 ms 33 ms 33 ms host-78-151-228-36.as13285.net [78.151.228.36]
4 34 ms 36 ms 34 ms host-78-151-228-21.as13285.net [78.151.228.21]
5 34 ms 34 ms 34 ms host-78-144-8-213.as13285.net [78.144.8.213]
6 35 ms 35 ms 35 ms host-78-144-11-127.as13285.net [78.144.11.127]
7 36 ms 100 ms 38 ms lndgw2.arcor-ip.net [195.66.224.124]
8 37 ms 35 ms 39 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Sure Signal Serial Number: 21228578080

Please could you advise what else i can try to see if I can get this working again ?

Cheers B1bbert

[Retired-Laura]

Hi @b1bbert

Welcome to the eForum.

Thanks for the information you’ve provided.

There had been a move detected with the Vodafone Sure Signal.

I’ve reset this; please do a reset on the device and this should be working ok for you.

Cheers,

Laura

[cineriv]

Hi b1bbert,

I agree totally with Stephenlawman. 

Looking at your symptoms, I'm 90% sure it's your power supply at fault.

Good luck,

Mike.

[sheepster]

Power light on, 2nd light slow flashing.
BT HomeHub4 / BT
SureSignal v1
serial number 21229079138

It was working but have moved house and reregistered the suresignal at new location.
I have a very ordinary home network.
I have tried with and without the port forwarding settings to no avail.

Best regards,
Andy

[stephenlawman]

Try a new power supply unit, I had the same problem as did a friend and after trying all Vodafones solutions we changed the psu and it cured the problem.

Steve

[wkhan76]

Hi there,

My VSS has got two solid white lights to the left with no improvements to the signal strenght. I called your technical support today and they mentioned I should try opening the ports but did not mentioned which port and how to. I called my ISP (SKY) and they simply refused to do it from their end. They advised I should do it myself. Can you kindly guide me how do I do it. I simply want this VSS working.
The serial number is 42150215798

Thanks
Waseem

[Jenny]

Hi @wkhan76

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 183.133.177
• 183.133.178
• 183.133.179
• 183.133.181
• 183.133.182
• 183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Thanks,

Jenny

[wkhan76]

Hi Jenny, 

Thanks for this but I need you to provide me full instructions on how to open these ports as my ISP had refused to do it from their end. I tried it last night by my own without any luck as it was very complicated. Furthermore the info that you supplied in your previous note is not enough. 

Regards,
Waseem