Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[pgw72]

HI, I am also having similar problems this week  I got my SureSignal Box in September, initially it worked fine for a few days, then I started to get the dreaded first light on, 2nd light flashing. After about a week, and lots of searching on the internet, I opened some ports on my router, and it worked. It has all be fine until this Tuesday (7th Dec)  and the old problem is back.  First light on, and the second light flashing .  I have reset my router and recreated the open port and I have left it on overnight to try to connect as past experience tells me you sometimes have to wait several hours for it to connect but nothing seems to work anymore.

My details are:

I have a Thompson ST585 v6 router.

The following ports are all open for the SureSignal box:

8TCP

8UDP

50TCP

50UDP

123TCP

123UDP

500UDP

4500UDP

please help, I have no signal at all without the SureSignal box working 

[Digicom]

Hello

I have had the suresignal since febuary and its was working fine untill tuesday when i noticed the suresignal had lost its connection and the 2nd light was constanly flashing,

I have tried everything possible including spending the last 4 days on fone to suresignal team and every day i was told that they have de registared my suresignal and re- registared it again and within 24 hrs it should be working after 4 days of them doing this every day its still excatly the same as it was with the 2nd light was constanly flashing.

I have just come off the phone from speaking to 2nd line support who advised me that it will be working with 72 hrs but i very much doubt this and no this wont be resolved by then. I  do understand fully how suresignal works but what baffles me like few other members have reported there suresignal was working fine up untill tues and nothing has changed on my pc, Its easy for vodafone to say for example: its a problem with your isp etc in my eyes its vodafone that has the problem because it doesnt affect every suresignal user it seems vodafone will not accept responsibilty for this and address this problem.

Think its time that vodafone woke up and get this problem sorted as without my suresignal my phone is useless as i have no coverage watsoever and i aint paying £65+vat for a monthly tarrif i carnt even use!

[rwhitetlc]

Excellent post. I agree with everything you said. So come on Vodafone be honest with your customers!

[RGreen]

I'm currently in the light 1 on light 2 flashing situation after having 8 weeks of untroubled use. I called the Vodafone support line yesterday and was given a new destination address and port descriptions (I'm not really IT literate in these matters, so I don't understand what impact changing these would have) to pass onto my isp (virgin) as it was thought they could resolve the problem. When I called them up they said that they were unable to help and that the issue probably lay with the sure signal box.

I've been here before. This is my second sure signal box as I returned the first one after 48 hours of it not working. On the first occasion my internet provider was identified by Vodafone as the most likely cause of the issue, however in the end it turned out that the sure signal box was faulty, this was after several hours spent on the phone between Vodafone and my internet provider and turning down the offers of upgrading my Vodafone tech support service for a fee to resolve the issue.

However the new box up until now has been great. But I'm bascially feeling stuck at the moment, I work from home and use my mobile as a business tool. I've turned the sure signal box off and on again a number of times, checked the cables connections are OK several times over and now just need some helpful advice on how to quickly resolve the issue so that I can get back to work as usual. Any help would be much appreciated.

[rztommy]

Still stuck in the Light 1 on and Light 2 flashing mode today, but after a hard reboot the Suresignal no longer responds to pings. Is this an enhancement and to be expected or a fault?

[7ony]

After our router was reset yesterday, this is now happening to one of ours.

We have two gatways running off the same system. One is connected, the other one isn't. So this must be a problem at your end.

I have now waited 24 hours... :smileymad:

[malteser]

I've spent the last week trying to get this damned thing to work and losing the will to live...

I bought the VSS a few weeks ago and didn't bother getting it going until last week, never imagining I'd have such difficulty. I now have the "2nd light flashing monotonously forever" issue. I bought the device specifically because I have a Saturday job in a location which has zero Vodafone reception for my other work's phone. I have tried to setup the device at both my home and work location to no avail, and with the same agonizing effect of the long drawn out @ flash.

I have tried setting up port forwarding on  my Belkin F5D8633-4 but it seems I have to specify an internal IP address. Now, the VSS requires to be served DHCP IP addresses...which can change! So what's the point, or is there a way, where I can either set a static IP address on the VSS or forward ports without specifying an internal address??

If I don't get this working in the next 3 weeks, I will have little option but to return the device and ask Vodafone for my money back - and to reimburse my company for the cost of the nice shiny new HTC Legend that was bought specifically for this purpose...sigh...I'd rather not do this since it doesn't resolve my fundamental problem of not having reception on Saturdays when I may be required to be on call.

I'd appreciate suggestions, preferably by email but I'll look on here too in the next days. FYI I've been checking my IP connection and I've been averaging a really rather healthy 10mbps download / 800kbps upload (not bad for an 8mbps connection with TalkTalk!). And yes, I did the wait an hour/24hours/48 hours thing...with no change. Port forwarding seems to be my only hope.

It seems to me the VSS needs some kind of interface so we can connect to it and do things like set static IP address, use it to ping/tracert out to the appropriate servers on the 'net etc. The idea of a black box which needs little/no setup may be very nice but given the noise around the setup issues, it seems a little more may be necessary.

Regards,

Frank.

[Retired-Trev]

Hi Frank and let me welcome you to the Vodafone eForum.

I'm sorry to see you've been having issues setting up your Sure Signal unit.

I can see you've followed the troubleshooting guide, but to no availe, so I've sent an email, to your eForum registered address, to get some further information from you. If you can kindly complete and return this, it will allow us to assist further in this matter.

Regards

Trev

eForum Team

[jamjudyjam]

get a blackberry curv or any phone that supports UMA and change to orange, it works with any wifi and without any BOXES

[Retired-Lee]

Hi there jamjudyjam,

I can see Martin has already answered your question in this thread.

Cheers,

Lee

eForum Team