Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Digicom]

was just thinking the same b8t serials :smileysurprised:

George thanks for the reply but i have had over 10 people from suresignal support and 2 from 2nd line support all looking at this problem all week and they carnt find anything wrong and blame my isp typical :smileyvery-happy:  as i already stated they have de registared and re registared my sure sure signal 7 times this week god knows why lol  also i was promised a call back faithfully @ 3pm today from second line support  n guess what nobody called :smileymad:

Maybe i should pop round to vodafones call centre as it only 500yrds away from my house n say get this workin! :smileyvery-happy:

[pw]

George.

Thankyou for taking interest.

My serial number is 21229588773.

I've done all the suggested checks and set-up but nothing happening.

PW

[jbbell]

Add me to the list as well. SS been working since I received in months ago, now suddenly not working for nearly 48 hours now with 1st light solid, second light flashing.

My SS serial number is 21196986497

Reading the posts it is clear that there is an issue at the Vodafone end an I for one would like to know what steps are being taken to rectify this. I sent an email to support 2 days ago and I have not had a response yet. Appalling service.

[chris_rickett]

hi i'm having the same problem the power light is on solid and the @ is flashing slowly i have reset it and de registered it and re registered it the serial number is 21197002583 any help would be great thanks

[dantonkin]

I have had my sure signal 3 days now- it has not worked during this period. same as everybody else. light 1 on and @ light flashing. I have a sagem sky broadband router. i phoned vodafone who text me the ports that need opening on my router- 50/123/500/8/4500. i then phoned sky and they wouldnt open these ports due to 'security risks' so i have managed to open the ports myself using the reccommendation on here (portforwarding.com)- still no joy.

VODAFONE- SORT THIS OUT ASAP!!

my serial number for my ss is 21229340878

[RGreen]

My sure signals serial number is 21227749195 - looking at all of these posts it seems as if you've got an internal issue that can't be resolved by various different internet providers!

[webdoc]

Sadly I have experienced very unreliable service from my sure signal over the last 10 months and am VERY disappointed with Vodafone response on the several occasions I have rung for help. I have had to deal with inexperienced technical support evry time, all very quick to blame everyone else (ISP, router etc). I am an experienced computer user, have configured my network well and have correctly forwarded all ports advised. 

I too have the same problem as you guys again today and am in some way relieved that others are affected further proving it is a Vodafone system issue as I had suspected.

I hope they sort it out asap. I am waiting for 3rd line to ring me too but am not holding my breath (if past expertience is anything to go by!)

George my serial is 21196910844 if you are interested

[troy]

A bit of additional info for everyone experiencing this fault.

I have just finished talking to a Dutch sounding guy at Vodafone 2nd line support.  Whilst he was trying to get my SureSignal working, he said he's JUST received an email indicating that there is a general probklem with the SureSignal service.  Well whoopeee doo, wasn't anyone taking any notice of what was said on this forum, or the constant calls complaining about the service??

I'm a network professional as well, and my SS has been working almost pefectly for many months.  There were random outages here and there that didn't really cause an issue, but I assumed that I'd cleared these myself by resetting the box.  This latest outage is a complete PITA and Vodafone really need to get their heads out of their rear ends and face the fact that not all customers are morons, and fobbing us off with excuses only makes them look worse.

The SureSignal was the ONLY reason I signed with Vodafone as I have no 3G signal from any provider where I live, but if they don't sort this out professionally, and soon, I think I'll be taking my money to Orange who operate a UMA service which is compatible with Blackberry's and a whole lot more reliable.

Over to you Vodafone!! 

[ratcom101]

evening, Ive just got my SS home and followed the set up but all i get is a slow flashing light I pride myself on knowing a bit about network as I run 2 routers off my virgin 50 meg connection however not for love or money can I get it to work

sn 21228581076

[Digicom]

Just spent last 30 mins speakin to second line support, and was advised that this problem may take days to sort out as they have had no glabal accounement to confirm there is a problem with certain suresignal but i was advised they are now aware that there is a problem and told me i just have to wait untill untill it is resolved and to keep rining back every day to check on progress!

Also i pointed out i had been telling them there was problem all week and also suggested to him that he shud read the posts in here regarding these issues, sum how i dont think he will look at posts lol