Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Retired-Lee]

Hi there kegsta,

Welcome to the forum; it's great to have you on board

I'm sorry to read you've been having problems with your Sure Signal (VSS).

Are you a SKY customer?

If so, could you post up your external IP address please? Just follow this link to get your IP address.

Could you also provide me with your VSS serial number?

Would you also be able to describe the light sequence on your unit please?

This thread might also be of interest to you. It would probably be best if you post your responses in that thread if you are a SKY customer

Cheers,

Lee

eForum Team

[yoyo62]

Hi,

I new here so hello.

Had a VSS for almost a year and it's worked failry well until I bought a new ADSL Modem and Router combo. The VSS now has constant power light and flashing second light. I've had a good look at the threads on here and started with the easiest advice first.

Serial number is 21197191345

ISP is Zen

Router is TP-Link TD-W8961ND

The network socket shows a steady green light and flashing amber so I assume the cable is OK.

I've done the modem and VSS reboot wait 24 hours thing. Nothing changed.

Before I spend any more time trying to make this work is there anything you, Vodafone, can do to reset or check my VSS?

I have no idea what port forwarding is and I'm not keen to find out because I don't want a ruined router to go with my useless VSS.

Thanks

[Retired-Lee]

Hi there yoyo62,

Many thanks for your post and a warm welcome to the eForum.

The light sequence you describe indicates that your Sure Signal (VSS) is unable to create a VPN connection with our servers.

I've checked and your VSS is registered just fine so the only advice I can give at this point is to try the port forwarding suggested at the start of this thread. All you have to do is follow the links contained within the very first post

Let me know how you get on.

Cheers,

Lee

eForum Team

[yoyo62]

Hi,

Thanks for the reply and for checking the status of my VSS from your side. Port forwarding on my new router isn't documented so before I ruin it forever has anyone out there done this on a TP-Link TD-W8961ND router?

If you have could you explain how to do it?

Thanks in advance,

Andy

[yoyo62]

The instructions at the beginning of this post make little sense to me. I don't understand port forwarding, IP addresses etc. and the VSS is supposed to be plug and play so I don't want to learn. I did contact my router manufacturer for help on opening ports and IP addresses; I am now even more confused.

Most of the the advice I've been given or read seems contradictory in ways I can't understand and this doesn't make me want to start mucking about with my router and lose my internet connection as well.

Looking at this forum I'm not the only one who's confused and I imagine there will be a fair few people out there with a VSS that is not working and who have given up trying to make it work. I suppose Vodafone have our money so they appear to be beyond caring about the fact that this product doesn't do what is promised.

I'd like to ignore this and put the VSS in the bin but I work from home and I need a decent 3G signal (of course I could move house but I'd rather have a working VSS or, even better, decent Vodafone coverage where I live). No idea what to do next.

[skki3330]

So i have joined the so called best provider and i have had no signal at work since i have had the phone, it has taken 2 weeks and many many phone calls to get a sure signal box and i supposed to wait for this flashing light????? thats after reading many posts here looks like i could be waiting another decade for it to work REALLY!!!!!!!!!!

So Mr Modi lets be honest how long should i wait before i call ofcom to cancel my contract as youe company is not providing me with a service?

[Retired-Lee]

Hi there skki3330,

Many thanks for your post regarding the set up of your Sure Signal.

Are the symptoms still present on your Sure Signal? I'm conscious you posted on Friday but have yet to update the thread or ask any further questions.

If you're still seeing the same symptoms then could you also let me know your serial number?

Cheers,

Lee

eForum Team

[Retired-Lee]

Hi there yoyo62,

Thanks for your post.

In essence the Sure Signal is indeed plug & play. I've even seen it for myself.

Unfortunately some router configurations differ and this is when ports need to be opened etc. Vodafone is unable to offer help with router configurations as we are not accredited in these areas.

Could you let me know your Sure Signal serial number and I'll check everything is right from our end?

Cheers,

Lee

eForum Team

[Boble]

Hi, 

I've had Sure Signal (what a joke!!) now for 18 months every few days it drops out and has to be reset. It dropped out last on Thursday night and cannot be reset. (With Light 1 on and Light 2 flashing).  I have followed all of the advice given in this thread including paying 13$ to PF Config to change the ports on my router and it still does not work.  Sure Signal is the most unreliable and under supported IT equipment that I have ever had the misfortune to know! I was recently surveyed by Vodafone and gave them the thumbs down on everything purely on my experience with the lack of support offerred by Vodafone on Sure Signal. This is Vodafones kit it carries their logo but they choose not to properly support it.

Come on Vodafone rise to my challenge and cure thnis problem once and for all if not I'm chucking it out of the window and tearing up my 3 phone contracts

[Retired-Lee]

Hi Boble,

Cheers for your post.

Could you let me know your serial number, too, please?

Cheers,

Lee

eForum Team