Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[marb1es]

PLEASE help me with the same issue, I have a SKY router an S101 model (latest) not sure who its made by but the power light is on and the first white lights flashes.

Voda told me I have to reconfigure the ports and I was give the details however being new to all of this its a nightmare.

This are the instructions:

http://helpforum.sky.com/t5/Broadband-Setup-Connection-WiFi/Sky-Hub-How-to-Configure-Port-Forwarding...

HOWEVER Im not sure how to add the correct ports still, how on earth do I get this info

tcp/ip&udp 50

tcp/ip&udp 123

udp 500

udp 4500

icmp 8

Port name : 1723 TCP and UDP

Inot the router..?? PLEASE HELP...

[Retired-James]

Hi marb1es,

I’ve taken a look at the site  that you’ve been linked to and would advise to miss the first bit about pre defined firewall rules and start from point one add a custom service.

You will need to repeat the steps for each port that you have listed.

An example of the entry would be;

For port 50

Name 500

Type TCP/IP

Start port 50

End port 50

Once you have added the port to the firewall continue to follow the instructions listed.

If you are struggling with this I would recommend giving our technical teams a call to see if they can remotely log in to set this up for you.

James

[gardinerr]

Hello,

I have had V1 of the VSS for a few years - it worked without issue even after I upgraded to a new Netgear router - no router firewall changes or port forwarding were required. However, about a week ago, I noticed it was not connecting; in fact, it was dead with no network connection. So, after trying to fix it, I decided to change it to the V3 model and purchased that unit from my local Vodafone shop: I have been struggling to get it to work since yesterday.

- I can see it joins my network

- I have swapped my old serial number to the new one (40131986388) on the VSS portal of the Vodafone Website

- I assign it the same IP address each time from the server

- It tries to connect to the VPN server at the Vodafone i.e. the two lights flash amber but it keeps reverting back to a red power light and a slowly flashing, white globe symbol i.e. it never creates the secure connection

- I have tried opening the ports on the firewall as suggested in this thread - no difference other than I can see the logging of the connections in my router log. I am not keen on this solution as it is very difficult to tie multiple servers down to a specific range on the Netgear router

- I have tried forwarding the ports to local ones as also suggested - still no connection

- I have even tried reverting back to an older router firmware version because I heard that a later version prevented one of the VPN ports from being forwarded.

I left the unit on overnight but still no connection so I am wondering if it is a problem at the Vodafone server end? I can see the router is contacting the DNS and VPN accelerators at your end but doesn't get a response.

Any help would be very gratefully received.

Richard

My details

Router - DGND3700v2 (V1.1.00.15_1.00.15)

VSS V3 serial number - 40131986388

Speedtest Result

http://www.speedtest.net/my-result/2865370430

External IP

81.153.63.10

Trace

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    14 ms    13 ms    13 ms  217.47.206.58

  3    13 ms    14 ms    14 ms  217.47.206.161

  4    20 ms    20 ms    20 ms  213.1.69.42

  5    21 ms    20 ms    20 ms  217.41.169.247

  6    20 ms    20 ms    20 ms  217.41.169.109

  7    20 ms    20 ms    20 ms  109.159.251.199

  8    37 ms    41 ms    37 ms  core2-te-0-13-0-10.ealing.ukcore.bt.net [109.159

.251.179]

  9    31 ms    30 ms    30 ms  peer1-xe11-1-0.telehouse.ukcore.bt.net [109.159.

254.112]

 10    49 ms    31 ms    31 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    33 ms    43 ms    33 ms  85.205.116.6

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *     ^C

[Retired-Kay]

Hi gardinerr, 

That Sure Signal serial number (V3) isn't bringing anything back. 

Can you deregister your Sure Signal through My Account and then re-register after 24 hours? If you still experience issues after doing this let us know and we'll take another look at it for you. 

Thanks, 

Kay

[gardinerr]

Hi Kay,

Thank you very much for your very quick response. I am sorry for my late response but I just got home from work.

I have just de-registered my Sure Signal: I will then register my new Sure Signal tomorrow night and let you know how I get on.

Thanks again,

Richard

[gerardgarry]

THAT IS WHAT I NEED IS MY SURE SIGNAL DE REGISTERED

[gardinerr]

Hi gerardgarry,

You will need to log in to your account (MyAccount) on the vodafone.co.uk site. There will be a face/portlet to administer your Sure Signal on your home page. One of the management options is to de-register your Sure Signal. Note, this will remove any registered mobile 'phones (each 'phone will receive an SMS).

Can you at least remember your username for the Vodafone site? You can reset your password if you can't remember that. For example, my username was my personal email address.

Hope this helps,

Richard

[samedaydug]

Good Morning All

I have exactly the same issue as Richard

I have had a series 1 SS for many years working perfectly, returned from hols to find it cycling lights. I called Vodafone and figured it was about time i upgraded, so received a SS3. Which thus far has not managed to connect to Vodafone.

I have the same router as Richard and have done everything listed in the forums etc. Fixed IP for SS3, port forwarding etc.

VSS V3 serial number - 40131960821

Tracert - just never gets to Vodafone which is probably why it won't connect it does the identical thing to Richard's but gets to 85.205.116.2 before timing out

I have tried de registering and re registering but to no avail

Any assitance would be gratefully received

Regards

Doug

[evanowen]

Did you have to pay for the new SS?

[gerardgarry]

Hi anyone as I'm not Voda anymore and givin my friend my sure signal box how do I de registrar it . I don't remember any of my old numbers ect but have sure signal serial number any help would be great thanks