Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Retired-Kay]

Hi gerardgarry, 

Drop us an email and we can get this deregistered for you. 

Take a look here for how to get in touch.

gardinerr, no problem at all. Let me know if you're still experiencing the same issue. 

samedaydug, I can see you deregistered but you tried to register again a minute later. Ideally we need you to leave it 24 hours before trying to register again. Could you also try it at a friend or family members house so that we can rule out a fault with the device itself? 

Thanks, 

Kay

[samedaydug]

Hi Kay

OK waited the 24hrs in fact more and have reregistered - still the same scenario - power on and slow flashing internet light.

So as i have 2 seperate internets form 2 seperate providors I have connected it to my 2nd line and still exactly the same.

Incidentally have tried my old v1 VSS in both and it still remains steadfast flashing this sequence

power, internet, phone

internet

power, phone

So now got 2 VSS neither of them working on either of my lines, with different routers

Suggestions welcomed . . . . . . . 

[Ben_H]

Hi guys,

Doug - It's strange that neither unit is working on either connection. Just so we can rule it out, has 3G been deactivated as well on any of the connecting phones?

Richard - That's fantastic to hear! Any information you can share would certainly be beneficial to the community and help other users who see the same.

Cheers, Ben

[samedaydug]

No 3g has not been deactivated 

Tonight i need to enable port claimping on the BT home hub 3 as the forums mention this is the probably solution to that one 

It sould like a new router is the order fo the day to solve the other so i have purchased a Linksys EA6500 and we'll see what transpires. 

Just seems odd that the VSS v1 worked fine with the netgear for a quite a while before bugging out - maybe thats a VSS hardware issue but by hook or by crook i'll get one working somehow   

[Ben_H]

Hi samedaydug,

Thanks for confirming. Would you mind keeping us updated as to whether it was the router or if it still happens? I'm interested in seeing the outcome on this one and any results you could post would be much appreciated!

Cheers, Ben

[evanowen]

This is a popular thread, can anybody tell me how long you have to wait for a resync to work?

Already done a reset.

[gardinerr]

Hello Kay,

Good news! I bought a new router (a Linksys X3500) and it was literally 'plug and play' with the Vodafone Sure Signal (V3) unit! The only thing I did was to give the VSS a DHCP IP reservation (same IP each time) on the router before plugging it in. I could see the unit was making connections to all the right ports (no port forwarding required or a DMZ) and it spent about an hour downloading a lot of data (I assume new configuration files). It came online shortly after that and even survived a router re-start and a power off/on to test it.

I spent most of yesterday looking at network diagnostics and trying various changes on the Netgear DGND3700v2 router. I progressed it to a point where I was getting data traversal over the NAT (UDP 4500) and getting a confirmed connection with Vodafone servers. It would get bursts of data down the tunnel and then spend hours just sending keep alive packets. My conclusion was that the router was filtering NAT requests and I couldn't find a way to turn that off.

I bought the Linksys for three reasons:

1. NAT filtering is off by default
2. I had owned an older Linksys and it was one of the few to support UPnP at the time. I guessed it might work for the Sure Signal (this may be irrevelant for Sure Signal but good for some other devices on my home network)
3. It handles IP address reservation seamlessly (the Netgear would sometimes ignore the reservation) and its WPS connection to my printer just worked!

Note, I don't work for Linksys (or Cisco), and to be fair to Netgear, it is a very fast router but perhaps suffers from firmware that doesn't do what you expect (the detail in the logs was not sufficient to diagnose problems). I ended-up enabling debug on the Netgear router and using Putty to telnet to the box so I could look at the network connections.

I will write-up my notes on the Netgear and post them here to see if it helps anyone else - I am sticking with the Linksys for now but may have a go at getting it working on the Netgear.

I think Vodafone should have a validation programme for router manufacturers. They would pay you a fee to test their routers work with the VSS ‘out of the box’. It would also mean they would have to provide support. I would certainly buy a router that had ‘Works with Vodafone Sure Signal’ on the box!

Lastly, assuming I can partition the upload speed correctly (via QoS), is there any reason why I couldn't try to get my V1 VSS model working in another part of the house? i.e. two units in the same house. I note I can register more than one unit.

Many thanks for your help - this forum has been very useful in diagnosing my connection problems.

Best regards,

Richard

[gerardgarry]

Thanks Richard all I can remember is my account number .

[gerardgarry]

Ten years

[Retired-Dave]

Hi guys,

Once we've resynched your Sure Signal, the reset of the box should take an hour or so in most cases, but it can take up to 24 hours.

evanowen - I can see you're posting across multiple Sure Signal threads. Whilst we understand you're looking for help, it makes it harder to keep a track on your Sure Signal details and what we've already tried if we're responding in multiple places. It just adds to our work and your frustration if we repeat stuff because we can't see we've asked it before.

Every post on the eForum is monitored and logged, so we will respond to your main thread as quickly as we can if you post there.

Dave