Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[FRdriver]

Ah that's interesting. Sounds like it's a voadfone problem then rather than us. Hopefully someone will be able to get it fixed asap. Fingers crossed...

[FRdriver]

My sequence of lights has now changed. It is flashing in the following pattern - all off, then 1,2,3, then 2, then 1 and 3. I would really appreciate some help with this... Many thanks

[Retired-Ian_]

Hi guys,

I'm not aware of any issues and as Ben's earlier posts states, we'd post a statement if it was relevant.

FRdriver - Your Sure Signal last connected to the server on 17 September.

If nothing else has changed, can you try another Ethernet cable in the Sure Signal, making sure that the cable goes directly into your router.

Hi peterrid,

Please can you let us have your serial number, so we can check things here?

Thanks,

Ian

[FRdriver]

Hi, I have just unplugged it and switched it back on after a few minutes and it seems fine now (lights 1, 2 and 4 on). Would you mind checking if it has connected correctly to the server? Fingers crossed it stays working! Many thanks for your help. FRD

[linnit]

Mine just started working normally again this morning!

[peterrid]

Hello Ian

My serial number is 21196952341

I can see packets going out from the SureSignal out to the internet but can see nothing coming back.

[Retired-Matt_B]

Hi everyone,

@FRdriver - Everything looks fine from this end

@peterrid - Could you please try setting up the Sure Signal in a different location. If it still doesn't connect, then it's most likely a hardware issue. If you've had the Sure Signal for more than two years, you'd need to buy a new one.

If not, you can arrange a repair following the instructions that Sukhi has sent previously.

Thanks,

Matt B

[skennedy]

Hi. Reported this Monday. Can't believe this is the only form of customer support you offer?! Please see above. Box won't connect at all now. Please advise what you can do about not providing service? Thank you.

[JulianBane]

Hi, I have a SS V1 box that has been working for several years. A few months ago it had problems which I eventually solved with a full factory reset. Its gone wrong again with the power light on full and the second (logon light flashing). I have tried the following but no success ...... Reset the router (BT one which has not changed recently) Factory reset of the SS box. Check the registration on my account - says its registered tracert gives ...... Tracing route to 212-182-133-177.ip.open.net [212.182.133.177] over a maximum of 30 hops: 1 48 ms 86 ms 100 ms 192.168.25.1 2 30 ms 30 ms 30 ms 217.47.13.122 3 30 ms 30 ms 30 ms 217.47.212.161 4 35 ms 35 ms 34 ms 213.1.69.30 5 34 ms 34 ms 34 ms 31.55.164.103 6 34 ms 34 ms 34 ms 213.120.182.71 7 34 ms 35 ms 35 ms 31.55.164.109 8 34 ms 34 ms 34 ms 109.159.248.191 9 39 ms 39 ms 39 ms 109.159.248.50 10 39 ms 38 ms 39 ms peer1-xe1-0-0.telehouse.ukcore.bt.net [109.159.2 54.98] 11 40 ms 40 ms 41 ms linx.iptp.net [195.66.225.64] 12 49 ms 50 ms 49 ms 7-4.r0.nkf.ams.nl.iptp.net [91.194.117.174] 13 50 ms 49 ms 51 ms 4-4.r0.r327.nkf.ams.nl.iptp.net [176.56.179.137] 14 * * * Request timed out. 15 51 ms 50 ms 50 ms 82-168-41-254.ip.open.net [82.168.41.254] 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Any ideas/suggestions? Thanks.

[lestuttle]

I've just got home &switched mine back on. It seems to be working fine now. It wasn't working last night or this morning & I tried all the usual resets etc. Seems strange that we've all had the same problem at the same time. Has the system had a problem during that time. My internet has been working fine & the phone's been ok once I got into a "signal area"