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Retired-George · ‎06-10-2010

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

The power light’s on and light two flashes constantly
Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:

8 – TCP/UDP (All routers)
50 – TCP/UDP (All routers)
53 – TCP/UDP (Virgin Super Hubs)
67 – UDP (Virgin Super Hubs)
68 – UDP (Virgin Super Hubs)
123 – UDP (All routers)
500 – UDP (All routers)
1723 – TCP/UDP (BT Home Hubs)
4500 – UDP (All routers)
33434 – 33445 – UDP (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

Manofpies · ‎03-09-2014

Same here, got home from work and 3G signal back. Suspicious.
Any comment from anyone @ vodafone?

callumkn · ‎06-09-2014

Have recently de registered my V! SS and moved it from my home to my office, i re-registered it and am stuck with the light 1 on light 2 flashing cycle, have purchased portforwarder and it set up my router for the appropriate ports.

am on BT

my postcode is TN30 6BW for the SS

router is a NETGEAR DG834G V4

have tried de-registering and re-registering and have tried re-setting several times

It worked fine till i moved it !!!

any thoughts?

Sukhi · ‎08-09-2014

Hi callumkn,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

callumkn · ‎08-09-2014

results of speed test Down 17.61Mb up 1.01 Mb

Result of Ping Test Line Quality A MOS 4.39 Ping 29ms Jitter 2ms packet loss 0% ISP BT

External address 217.34.41.43 (static IP)

Sure signal serial number 21221612258

C:\Users\callum>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1     1 ms    <1 ms    <1 ms 192.168.0.1
2    14 ms    13 ms    14 ms host81-134-96-1.in-addr.btopenworld.com [81.134.
96.1]
3    14 ms    14 ms    14 ms 213.120.182.141
4    16 ms    14 ms    14 ms 213.120.161.82
5    15 ms    15 ms    15 ms 31.55.164.51
6    15 ms    14 ms    15 ms 31.55.164.107
7    20 ms    19 ms    19 ms 109.159.248.65
8    22 ms    25 ms    21 ms core2-te-0-2-5-0.ilford.ukcore.bt.net [109.159.2
48.2]
9    19 ms    19 ms    18 ms host213-121-193-148.ukcore.bt.net [213.121.193.1
48]
10    24 ms    24 ms    24 ms lndgw2.arcor-ip.net [195.66.224.124]
11    21 ms    21 ms    21 ms 85.205.0.93
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

Any other ? let me know

Sukhi · ‎08-09-2014

Hi callumkn,

Your Sure Signal is not connecting to our servers. There appears to be an issue with your set-up.

Please test the VSS at a different location, maybe around a friend's house.

Thanks,

Sukhi

callumkn · ‎08-09-2014

hI

IT WAS WORKING AT MY HOUSE BEFORE I PUT IT INTO MY OFFICE

Retired-Ian_ · ‎09-09-2014

Hi callumkn,

I've checked the Sure Signal and it still hasn't hit our servers.

Please try it in a different location, ideally with a different ISP, so we can rule out a fault with the Sure Signal.

Thanks,

Ian

callumkn · ‎10-09-2014

Have brought it back home and tried it and only the first light will light so am guessing the thing is not well 😞

Retired-Kay · ‎11-09-2014

Hi callumkn,

It's most likely a fault, you can see information on arranging a repair here.

Before arranging this, try a new Ethernet cable to see if this makes a difference.

Thanks,

Kay

callumkn · ‎11-09-2014

Hi

I think it is probably time to get a new one, i tried ordering one online but they are not available for a while.

Will try and look in the retail shops to see if i can get one from there

C

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