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10-08-2016 12:19 PM
My Suresignal 3, bought in June to replace an old Suresignal 1 that was apparently faulty, has not worked for the last four days. The light sequence, solid red – white – white, is as it should be, but I get no signal on my phone and light 4 does not come on when I initiate a call.
I tried a reset but it made no difference. Neither did restarting the phone. I decided to try de-registering for 24 hours, but having logged on to Vodafone, on the Suresignal page I just get “Sorry, we’re making a few tweaks”. It’s been like that since Sunday. Help, please!
Here are the other details:
What light sequence you're seeing: Solid Red, Solid White, Solid White
Your speed test results: 47Mb/s up, 9.5Mb/s down
Your external IP address: 86.164.134.100
Your Sure Signal serial number: 43161628821
The results of a traceroute.
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 7 ms 5 ms 4 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 10 ms 11 ms 9 ms 31.55.186.176
5 10 ms 9 ms 9 ms core4-hu0-16-0-3.faraday.ukcore.bt.net [195.99.127.206]
6 9 ms 9 ms 10 ms peer6-BE8.telehouse.ukcore.bt.net [213.121.193.183]
7 9 ms 9 ms 10 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
8 9 ms 12 ms 9 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
12-08-2016 11:24 AM
I can see your Sure Signal connected with our servers last night after we had upgraded them.
If the SIM had been swapped then deregistering the Sure Signal and starting again would have resolved this.
Everything else looks good and you'll just need to check the Smart Setup on your router is disabled.
12-08-2016 03:46 PM
I swapped SIMs about 6 weeks ago, de-registering and re-registering at the time, and until last Sunday, the Suresignal has been working.
This is the 6th day that I have had no 3G signal. I tried another reset today but still no response.
I can now finally access the Suresignal webpage, so I've de-registered. Do I really have to leave it as long as 24 hours before re-registering?
Smart setup is turned off on the router.
15-08-2016 01:01 PM
@davleed You'll need to leave the Sure Signal device for 24 hours before reactivating it.
Are you up and running now?
16-08-2016 11:41 AM
I've been away for a few days, but I've now re-registered the Suresignal. I'll check when home this evening if it is working.
16-08-2016 01:33 PM
@davleed - Thanks for the update, let us know when you get home.
16-08-2016 06:36 PM
Unfortunately there is still no 3G signal from the Suresignal. The light sequence is red-solid, white-solid, white-solid, but I have "no bars" on the registered phone.
17-08-2016 05:13 PM
Still no 3G signal. It's 10 days since the Suresignal was working. I've reset it, de-registered and (24+ hours later) re-registered it. Have restarted the phone and the router (BT HomeHub 5).
Is there still a BT network problem? The traceroute seems to fail at a BT router - just timeouts after that:
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 3 ms 3 ms 6 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 9 ms 10 ms 31.55.186.184
5 11 ms 13 ms 10 ms core4-hu0-6-0-1.faraday.ukcore.bt.net [195.99.127.200]
6 10 ms 10 ms 10 ms peer1-xe1-0-1.faraday.ukcore.bt.net [213.121.193.197]
7 10 ms 10 ms 10 ms t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240]
8 12 ms 10 ms 10 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out. (etc)
Please help me get the Suresignal working.
David
19-08-2016 09:59 AM
@davleed Thanks for getting back to us.
I've checked your Sure Signal serial number this morning, and can see your device made a connection yesterday evening (18 August 2016).
Can you please let us know if you're up and running now?
19-08-2016 10:22 AM
No. It's exactly as it has been since 7 August. Three solid lights but no service. I get 0 bars or sometimes 1 bar signal strength when standing next to the Suresignal.
When I make a call using the registered phone I often get "Not registered on network". If I do get through, call quality is poor and light 4 does not come on, so I'm not getting a connection via the Suresignal.
Yesterday it took 6 hours for an SMS to get through to me at home.