Sure Signal 3 phone not connecting

[woodster123]

Sure Signal 3

Two lights solid but my S6 Edge is not connecting to it.

Serial number 42151555960

C:\WINDOWS\system32>tracert 218.183.133.177

Tracing route to softbank218183133177.bbtec.net [218.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  bthub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *       24 ms  31.55.185.177
  4    24 ms    24 ms    23 ms  31.55.185.184
  5    24 ms    24 ms    24 ms  core2-hu0-17-0-1.colindale.ukcore.bt.net [195.99.127.156]
  6    24 ms    24 ms    23 ms  core4-hu0-1-0-0.faraday.ukcore.bt.net [195.99.127.50]
  7    24 ms    23 ms    23 ms  213.137.183.98
  8    50 ms    24 ms    23 ms  40ge1-3.core1.lon2.he.net [195.66.224.21]
  9   102 ms    95 ms    98 ms  100ge1-1.core1.nyc4.he.net [72.52.92.166]
 10   153 ms   153 ms   153 ms  100ge14-2.core1.sjc2.he.net [184.105.81.213]
 11   258 ms   257 ms   258 ms  softbank-bb-corp.gigabitethernet2-14.core1.yyc1.he.net [65.19.151.26]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18   287 ms   289 ms   291 ms  softbank218183133177.bbtec.net [218.183.133.177]

[BandOfBrothers]

Hi,

This may not be the issue but try going into the phones settings and toggle off 4G so the phone searches for 3G which the sure Signsl puts out. 

[drey_p]

Hi there

Have you tried resetting the SureSignal at all?  Also, have you tried removing the S6 from the SureSignal and readding it?

[BandOfBrothers]

@woodster123

Some possible Sure Signal Help FAQs. 

Sure Signal FAQs.

[Sukhi]

@woodster123 I can see that the Sure Signal made contact with our servers today. Are you still facing issues? 

[woodster123]

Hi Sukhi,

I'm still having trouble.  My Sure Signal 3 has 2 lights solid, looks like it's ready to go.  But my phone along with all other family members phones (all Vodafone) are not connecting to the Sure Signal.

Download speed 24.41 Mbps; Upload speed 1.08 Mbps

External ip address 109.150.97.42

Serial number 42151960

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms bthub.home [192.168.1.254]
2 * * * Request timed out.
3 * * 24 ms 31.55.185.177
4 24 ms 23 ms 25 ms 31.55.185.184
5 24 ms 24 ms 24 ms core2-hu0-0-0-1.colindale.ukcore.bt.net [195.99.127.136]
6 24 ms 24 ms 24 ms 195.99.127.87
7 24 ms 24 ms 24 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
8 24 ms 24 ms 24 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Sukhi]

@woodster123Our Tech team have remotely reset your Sure Signal box. Please leave for 6 hours before turning all the phones off and then back on.

[woodster123]

Thanks sukhi, all working now:cathappy:

[Retired-EricChe]

@woodster123

That's great to hear

If you need any help in the future, just let us know.