MESSING MY CREDIT HISTORY ABOUT! Help please

[yasiradnan94]

Hi, So I had a contract with vodafone which I cancelled over a year ago and I checked my credit report in November 2017 to see the balance of the account at 2,104! The payments status was green and up to date but still the amount carried on updating at 2104 every month! So over the last two months having complained and spoken to every department possible to no avail, EVERYONE told me I am not liable for any charges yet never actually did anything constructive with promised callbacks left right and centre not actually being fulfilled! I left it be and now apparently after a year and a bit from the cancellation of the account the account has been passed over to TDX prime during the process of my complaint, they are a debt collector according to the incompetent customer relations department! I need this resolved asap and wondering if there is a fastrack resolution to this and wondering if anyone on here has any advice! Thanks

[donnyguy]

Hey there,

If you search the forum, there are a few threads on defaults being placed on accounts in error (think yours is for the highest amount mind you).

If you wait this one out, one of the Vodafone team will contact you on here before putting you in touch with the relevant team.

Relax though, if this is Vodafone error then they can get your credit report updated and get the incorrect information removed.

[yasiradnan94]

i just feel like almost 2 months is a long time to "investigate"! Any idea how the team takes to respond?

[donnyguy]

I agree completely with your point. The good thing here is that once the team do contact you, then it's logged and case managed meaning you wont need to chase anyone for updates which is what sounds like you've been doing up to this point. 

I'd expect someone from the forum team to contact you tomorrow. They'll link you by private message to a form you'll complete that'll route to their team. A case manager will then contact you back.

[John]

@yasiradnan94 Apologies for the delay in getting to you.
So we can take a closer look into what's happening with your account, I've sent you a private message with details on how to get in touch with our Credit specialists.