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28-12-2017 01:18 AM
Hi everyone. I am new here. I noticed some strange charges in my Vodafone bill today and hope someone here can advice on what I can do to stop these charges. I have been charged for Mobiclix a number of times. What is this?
please help.
28-12-2017 05:46 AM
Hi @Jea
This looks to be a subscription service from a 3rd party.
This is a recent similar thread too > Cancel-mobiclix.
Does it have a number attached ?
This link should help > psauthority for-consumers.
Also if you look at the Right hand side of the forum page under Quick Links is a link to Vodafones Premium Rate Sms Bar Information.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
28-12-2017 03:37 PM
Thanks band of brothers for your advice. I was given contact for txtnation who have unsubscribed my phone number. Vodafone have put a bar on my phone to prevent premium service charges in future. However, I still don't know how I can get a refund for all the money that has already been taken from my account.
28-12-2017 04:02 PM
You're very welcome @Jea
Usually you contacting the company that's taken the funds refund the money.
Vodafone have only followed an instruction to give the money to them.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.