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Mobiclix charges

Jea
2: Seeker
2: Seeker

Hi everyone. I am new here. I noticed some strange charges in my Vodafone bill today and hope someone here can advice on what I can do to stop these charges.  I have been charged for Mobiclix a number of times. What is this?

please help. 

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @Jea

 

This looks to be a subscription service from a 3rd party. 

This is a recent similar thread too > Cancel-mobiclix.

Does it have a number attached ?

This link should help > psauthority for-consumers.

Also if you look at the Right hand side of the forum page under Quick Links is a link to Vodafones Premium Rate Sms Bar Information. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

Thanks band of brothers for your advice. I was given contact for  txtnation who have unsubscribed my phone number. Vodafone have put a bar on my phone to prevent premium service charges in future. However, I still don't know how I can get a refund for all the money that has already been taken from my account. 

 

BandOfBrothers
17: Community Champion
17: Community Champion

You're very welcome @Jea

 

Usually you contacting the company that's taken the funds refund the money. 

Vodafone have only followed an instruction to give the money to them.

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.