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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73712 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229857 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203305 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal not working with ported number

Apologies if this hs been asked before. I have two sure signals - one at work and one at home.  I have ported both numbers on my account to Vodafone from other providers. At work, both numbers work, but one of the numbers is showing as the original n...

Armitage by 2: Seeker
  • 10655 Views
  • 1 replies
  • 0 thanks

Moto G3 not seeing sim card following trip to the Vodafone shop

I purchased a Motorola Moto G 3rd Gen from Amazon a week and half ago. The instructions say to get a micro sim and not use an adaptor (I previously had an iphone 5s with a nano sim).  I went to a Vodafone store last Saturday and asked for a micro SIM...

How Do VF Justify PAYG Rates?

I hadn't realised that over a year ago, VF arbitrarily switched me over from the Smartplus plan (now deceased) to the standard "Simply"(Ridiculous) plan.   Didn't have a website account at that time so no emails. Now I've realised the extorionate rat...

Skeptic by 1: Seeker
  • 8078 Views
  • 2 replies
  • 0 thanks

sure signal problem

my sure signal has died. no light on at all.any advice?

Sure Signal

Replaced a Sure Signal 3 on Saturday after original one blew up! Replacement serial code registred on My Vodafone. Problem is I get a red flashing light while Service and User LED's are constant orange. Have tried rebooting several times without succ...

Saffy123 by 3: Seeker
  • 17468 Views
  • 6 replies
  • 0 thanks

Sure Signal not working any more...

Hi there, I've been away for the last 3 weeks and I can't revive my SS V1 on my return.  Lights 1 and 2 lit... but handsets can't connect.  Nothing changed from since I went away and everything else working. HELP PLEASE!   Thanks  Speedtest results: ...

Sure Signal not working

Sure Signal stopped working after 18 months or so of continuous use. Sent new one as tech team said old one was broken but I get the same (zero!) service with the new one. Tried to register the device online but the website still does not work (and h...

Sure Signal V3

We are 100% reliant on Sure Signal 3 working at our property in rural Wales ~ no Vodafone coverage. We successfully installed our Sure Signal a couple of months ago. We enjoyed superb mobile signal via Sure Signal. All came to an abrupt halt last wee...

v3 suresignal not working

I have recently changed my Broadband supplier and modem, do I need to make any changes re my Sure signal device?Thank you.

SureSignal Problem

suresignal v2 problem.  Has stopped working properly.   The 3rd light constantly flashes weakly.  The red power light is on, the second light never is on.  Device is 4 years old.   Can anyone help? Answer was that power source had degraded.  Replace ...

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