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Solution

SureSignal Problem

Alfordenergy
2: Seeker
2: Seeker

‎06-10-2016 12:00 PM - edited ‎06-10-2016 03:45 PM

suresignal v2 problem.  Has stopped working properly.   The 3rd light constantly flashes weakly.  The red power light is on, the second light never is on.  Device is 4 years old.   Can anyone help?

 

Answer was that power source had degraded.  Replace the power source, all now works.

 

HELLO  VODAFONE,  I HAVE SINCE FOUND THAT THIS IS A KNOWN PROBLEM WITH SURESIGNAL VERSIONS 1 AND 2.    I THINK THAT VODAFONE SHOULD REPLACE POWER SOURCES TO OWNERS OF THESE MODELS WHO ARE HAVING PROBLEMS DUE TO POWER SOURCE

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2 REPLIES 2

DaveCD
Moderator (Retired)
Moderator (Retired)

‎07-10-2016 03:28 PM

@Alfordenergy,

 

Thank you for your feedback.

 

This is down to general wear and tear from usage and isn't something we're able to offer.

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gsmsecure
12: Established
12: Established
In response to DaveCD

‎30-10-2016 01:42 AM

Cheap power supplies made in China more likely...

 

How many products have you have plugged in and switched on for over 10 years and still going strong!!!

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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