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Hi tgold,
I understand your concern but have no fear! Allow me to clear this up for you. If you have an active broadband dongle with credit on it, but do not use it here is our procedure:
1) After 180 days of not being actively used for data, we suspend the account. To re-activate simply top up the account and it will be reactivated including the previous credit left.
2) After 270 days, the credit will expire and even if you reactive the SIM you cannot recover the lost credit.
3) After 360 days the account expires, meaning the mobile number your dongle uses will be cancelled and recycled. In this event you can still use the modems but you would need to order a new SIM card. The hardware would then work as before.
To keep your dongle active you can use as little as 1KB of data to reset your 360 days countdown
I trust this clear everything up for you.
Holly
eForum Team
I understand your concern but have no fear! Allow me to clear this up for you. If you have an active broadband dongle with credit on it, but do not use it here is our procedure:
1) After 180 days of not being actively used for data, we suspend the account. To re-activate simply top up the account and it will be reactivated including the previous credit left.
2) After 270 days, the credit will expire and even if you reactive the SIM you cannot recover the lost credit.
3) After 360 days the account expires, meaning the mobile number your dongle uses will be cancelled and recycled. In this event you can still use the modems but you would need to order a new SIM card. The hardware would then work as before.
To keep your dongle active you can use as little as 1KB of data to reset your 360 days countdown
I trust this clear everything up for you.
Holly
eForum Team
Hi tgold,
I understand your concern but have no fear! Allow me to clear this up for you. If you have an active broadband dongle with credit on it, but do not use it here is our procedure:
1) After 180 days of not being actively used for data, we suspend the account. To re-activate simply top up the account and it will be reactivated including the previous credit left.
2) After 270 days, the credit will expire and even if you reactive the SIM you cannot recover the lost credit.
3) After 360 days the account expires, meaning the mobile number your dongle uses will be cancelled and recycled. In this event you can still use the modems but you would need to order a new SIM card. The hardware would then work as before.
To keep your dongle active you can use as little as 1KB of data to reset your 360 days countdown
I trust this clear everything up for you.
Holly
eForum Team
First question that springs to mind is what happens if the account does not have credit on it?
By my understanding credit is lost after 30 days, so technically speaking the only way to have unused credit on the account after 180 days is to pay £15 and not use it in the month the 180 days is reached.
In point 2 it refers to credit expiring after 270 days. Now this is 90 days later, but the credit expires after 30 days!
In point 3 it quite clearly states that the account will expire. But here is the important point... do you have to pay £15 to be able to transfer that 1KB of data or does just connecting to the topup webpage count?
I will reinterate the point I made previously. Could someone please point out where in the supplied handbook it explains all this?
Hello xaltu,
I'm please you've got the answers to your questions sorted now. If there's anything else, let me know.
colski78, I've sent you an email so we can take a look at your account. Speak to you soon
Tom
eForum Team
I'm please you've got the answers to your questions sorted now. If there's anything else, let me know.
colski78, I've sent you an email so we can take a look at your account. Speak to you soon
Tom
eForum Team
Hi Rojodiablo,
Your query is already being handled here. Please refrain from multiple postings on the same issue, as it slows us down and stops us from being able to answer you effectively. It is also a breach of the terms and conditions, and multiple infractions will be dealt with accordingly.
Jon
eForum Team
Your query is already being handled here. Please refrain from multiple postings on the same issue, as it slows us down and stops us from being able to answer you effectively. It is also a breach of the terms and conditions, and multiple infractions will be dealt with accordingly.
Jon
eForum Team
